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Information Technology Service Desk
2 weeks ago
Position Summary:
The Service Desk Specialist will be responsible for providing comprehensive IT support to all users, including C-Suite executives. The role involves troubleshooting technical issues, managing onboarding processes, imaging devices, and handling phone support, configuration, and troubleshooting. The ideal candidate will be proactive, customer-focused, and able to handle a wide range of technical issues efficiently.
Key Responsibilities:
- IT Service Desk Support:
- Provide first-line technical support to end-users on software, hardware, and network-related issues.
- Troubleshoot and resolve technical problems in a timely and efficient manner.
- Manage the onboarding process for new employees, including setting up accounts and configuring hardware and software.
- Perform imaging and deployment of new devices.
- C-Suite Support:
- Offer dedicated and high-priority support to C-Suite executives.
- Ensure rapid response and resolution of technical issues for executive users.
- Maintain a high level of professionalism and confidentiality while supporting senior executives.
- Phone Support:
- Configure and troubleshoot phone systems, including VoIP and mobile devices.
- Provide assistance with phone setup, voicemail configuration, and connectivity issues.
Qualifications:
- Proven experience in an IT service desk or technical support role.
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
- Experience with imaging and deployment of devices.
- Familiarity with onboarding processes and account setup.
- Excellent customer service skills, with a focus on providing support to executive-level staff.
- Knowledge of phone systems and ability to configure and troubleshoot issues.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Professionalism and discretion when dealing with sensitive information.
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