Information Technology Service Desk

2 weeks ago


Lake Mary, United States Mastech Digital Full time

Position Summary:

The Service Desk Specialist will be responsible for providing comprehensive IT support to all users, including C-Suite executives. The role involves troubleshooting technical issues, managing onboarding processes, imaging devices, and handling phone support, configuration, and troubleshooting. The ideal candidate will be proactive, customer-focused, and able to handle a wide range of technical issues efficiently.

Key Responsibilities:

  • IT Service Desk Support:
  • Provide first-line technical support to end-users on software, hardware, and network-related issues.
  • Troubleshoot and resolve technical problems in a timely and efficient manner.
  • Manage the onboarding process for new employees, including setting up accounts and configuring hardware and software.
  • Perform imaging and deployment of new devices.
  • C-Suite Support:
  • Offer dedicated and high-priority support to C-Suite executives.
  • Ensure rapid response and resolution of technical issues for executive users.
  • Maintain a high level of professionalism and confidentiality while supporting senior executives.
  • Phone Support:
  • Configure and troubleshoot phone systems, including VoIP and mobile devices.
  • Provide assistance with phone setup, voicemail configuration, and connectivity issues.

Qualifications:

  • Proven experience in an IT service desk or technical support role.
  • Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
  • Experience with imaging and deployment of devices.
  • Familiarity with onboarding processes and account setup.
  • Excellent customer service skills, with a focus on providing support to executive-level staff.
  • Knowledge of phone systems and ability to configure and troubleshoot issues.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Professionalism and discretion when dealing with sensitive information.




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