Product Support Technician

2 months ago

Eagan, United States NPPI Full time

Summary:

 

  • Assist with internal combustion engine service and warranty in support of sales to OEM’s, service dealers, fleet, and retail customers and support Engineering with Application Reviews

 

Responsibilities:

 

  • Support OEM’s in their application of purchased product & assist customers (both internal & external) with troubleshooting technical issues
  • Perform and support engine testing on new product before delivery to customer
  • Performing hands-on technical work that may include engine installations, diagnosis, and repair
  • Travel to customer sites – locally, nationally, & international when required or phone support to perform field repairs on customer equipment as required
  • Complete service paperwork for billing, warranty, & required quality metrics
  • Perform routine maintenance of company vehicles and equipment
  • Read and interpret customer and internal engineering prints and specifications
  • Provide technical support on Application Reviews for new OEM applications including instrumenting and performing tests
  • Fabrication of prototype components when needed
  • Failure analysis
  • Maintain the level of technical training mandated by each of the manufacturers that the company represents
  • Support the preparation & implementation of training for our customers

 

Qualifications:

 

Education:

·        High School diploma or GED

·        Technical Degree

·        ASE Certified mechanic preferred

 

Special Requirements:

·        Ability to communicate verbally and in writing in a professional manner

·        Engine and parts failure troubleshooting and analysis experience

·        Knowledge of internal combustion engines mechanical and electrical systems

·        Extensive knowledge of hand tool use & the ability to use calibrated measurement instruments

·        General proficiency with computer and MS Office software

·        Having fabrication skills is an advantage

·        Having 3D CAD knowledge and experience is an advantage

·        Able to lift 50 lbs

·        Safety Conscious

·        General knowledge of hand and power tool use


 Limitations and Disclaimer:

 The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.


This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

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