Overnight Heart of House Manager

3 weeks ago


New York, United States Four Seasons Hotels Full time

Heart Of House ManagerFour Seasons Hotel New York is seeking a Heart of House Manager with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine's 100 Best Companies to Work every year since 1998.Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei-designed Four Seasons features stunning views and gracious stylea remarkable luxury experience, even by New York standards. Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 368 spacious guest rooms and suites and is the destination for international and high-profile clientele.The Heart of House Manager oversees stewarding and housekeeping functions during overnight hours to ensure cleanliness, compliance, and operational efficiency across all back-of-house and public areas. This role partners closely with the Executive Steward, Housekeeping leadership, and Food & Beverage teams to maintain Four Seasons standards and deliver exceptional service.Occasional travel required for training, conferences, and special events. The role will require 810-hour shifts, with days and hours varying based on business needs.Stewarding & In-Room DiningCoordinate overnight workflow with Executive Steward, Housekeeping, and F&B leadership.Ensure compliance with HACCP, sanitation standards, and audit requirements.Conduct regular back-of-house inspections; maintain cleanliness and organization in kitchens, storage areas, and waste disposal zones.Manage overnight waste/recycling pickups and chemical safety compliance.Track maintenance issues via HOTSOS and monitor par levels for supplies.HousekeepingSupervise overnight team responsible for public areas and back-of-house cleaning.Inspect guest rooms and public spaces to ensure Four Seasons standards.Schedule and monitor daily tasks; coach team members on quality improvements.Control labor and operating expenses through effective scheduling and inventory management.Conduct pre-shift meetings and manage coverage for sick calls.QualificationsHigh school diploma required; a bachelor's degree in a related field is strongly preferred.Minimum of 5 years in a Sous Chef role; prior Executive Chef experience preferred.Strong leadership and interpersonal skills; ability to foster teamwork.Excellent organizational and analytical abilities; able to manage multiple priorities under pressure.Working knowledge of hotel operations, safety compliance, and union guidelines.Proficiency in Microsoft Office 365 and TEAMS.Ability to read, write, and communicate effectively in English.Familiarity with culinary equipment and sanitation standards preferred.Compensation: $80,000 - $85,000Learn more about what it is like to work at Four Seasons New York.US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.***Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.*****Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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