Desktop Support Technician

2 weeks ago

Wilsonville, United States Insight Global Full time

Must Haves:

  • 2+ years of experience within help desk or desktop support
  • Tier I troubleshooting experience
  • 6 months+ experience with ticketing system
  • Experience with Microsoft Office Suite
  • Highly motivated
  • Positive attitude

Pluses:

  • ServiceNow ticketing system experience

Day to Day:

An employer is looking for a Tier I Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow—ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.

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