Lead Field Technician

1 week ago

Mount Clemens, United States NTT DATA, Inc. Full time

Req ID:305029

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support/ Field Technician Lead- Onsite in Mt. Clemens, MI to join our team in Mt. Clemens, Michigan (US-MI), United States (US).

Role Responsibilities:

  • Provide onsite in person technical support for VIP users, with high level of customer service
  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area
  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
  • They may make policy recommendations to their managers and be an escalation point for less experienced team members
  • Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets
  • May respond to calls after normal business hours per leader instructions
  • Identifies potential issues that could adversely impact end user experience and takes corrective action
  • Interact directly with clients and other internal and external sources to resolve issues
  • Ability to physically perform general office requirements (lifting 50lbs +)

Basic Required Qualifications:

  • 5+ years of desktop support experience
  • Must have Windows Operating System environmentexperience
  • Experience working within Ticketing Systems (is: ServiceNow or comparable)
  • Must have Mentor/Lead experience

Highly Preferred Skills:

  • A+ desktop or equivalent skill set is Highly recommended
  • Excellent customer/client service skills/ Active communicator
  • Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
  • Follow up with clients to ensure high satisfaction on issue resolution
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Ability to multi-task in a dynamic, fast-paced environment
  • Strong analytical and problem-solving skills
  • Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
  • Excellent hands-on troubleshooting skills
  • High School Diploma or equivalent is required;Undergraduate degree or some college coursework preferred
  • Travel including overnight domestic or international trips may be required

#INDICS

#LI-MIWS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make ssible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you‘d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

  • Desktop Support/ Field Technician Lead with Excellent Customer Service Skills

    3 weeks ago

    Mount Clemens, Michigan, United States NTT DATA Full time

    About the RoleWe are seeking a skilled Desktop Support/ Field Technician Lead to join our team in Mt. Clemens, MI.

  • Field Service Technician/Industrial Mechanic Specialist

    3 weeks ago

    Mount Clemens, Michigan, United States Triad Service Center Full time

    **Job Summary:**We are seeking a highly skilled Field Service Technician/Industrial Mechanic Specialist to join our team at Triad Service Center in the Mount Clemens, MI area. The successful candidate will be responsible for providing exceptional service and repair of light industrial equipment to our valued customers.**Key Responsibilities:**Diagnose and...

  • Field Technician

    2 days ago

    Mount Laurel, United States Smithers Full time

    Smithers Cannabis Testing Services division is seeking a Field Technician at our Mt. Laurel, NJ location. The Field Technician works primarily in the field, driving to customer sites and working directly with clients to collect samples in accordance with the applicable New Jersey cannabis regulations and internal standard operating procedures.Essential...

  • Field Technician

    2 days ago

    Mount Laurel, United States Smithers Full time

    Smithers Cannabis Testing Services division is seeking a Field Technician at our Mt. Laurel, NJ location. The Field Technician works primarily in the field, driving to customer sites and working directly with clients to collect samples in accordance with the applicable New Jersey cannabis regulations and internal standard operating procedures.Essential...

  • Lead Teacher

    7 months ago

    Mount Clemens, United States Future Scholars Childcare & Preschool Full time

    Future Scholars Childcare and Preschool in Mount Clemens, MI is looking for a Full-time Lead Teacher for Infants (birth-1.5), Toddlers( 1.5-2.5), Transition (2.5-3.5), and Preschool.Summary:Calling all teachers with HEARTS as big as the sun and PASSION as strong as a hurricane. Does this sound like you?! Future Scholars Childcare & Preschool is one of the...

  • Field Technician

    2 months ago

    Mount Prospect, United States Motion Recruitment Full time

    Our client, a large cloud computing company, is seeking an entry-level Field Technician to join their team out of Mount Prospect, IL & Elk Grove Village, IL!** 1-year contract to start, could extend/convert based on performance, working on W2, with benefits available***ResponsibilitiesPhysical racking of equipment (rack prep, rack and stack,...

  • Field Service Technician Specialist

    6 days ago

    Mount Pleasant, Michigan, United States DISH Full time

    Transform Lives with DISHDISH is reimagining the future of connectivity, challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation, and greater customer choice. Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile. With our...

  • Journeyman Field Technician

    3 months ago

    Mount Vernon, United States Pape' Machinery, Inc Full time

    Job DescriptionJob DescriptionPAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION –MT. VERNON, WA JOURNEYMAN FIELD TECHNICIAN / MECHANIC:Do you love working on equipment and turning wrenches? Are you looking to grow your skills as a mechanic? Are you looking for not just another job, but a career? Pape’ Machinery, the premier capital equipment...

  • Lead Teacher and Early Childhood Education Professional

    5 hours ago

    Mount Clemens, Michigan, United States Future Scholars Childcare & Preschool Full time

    About the RoleWe are seeking a highly skilled Lead Teacher to join our team at Future Scholars Childcare & Preschool. As a key member of our staff, you will be responsible for planning and implementing activities that promote the social, emotional, physical, and intellectual growth of children in our care.Job DescriptionThis is an exciting opportunity to...

  • Behavioral Health Technician

    3 months ago

    Mount Clemens, United States Greenbrook TMS NeuroHealth Centers Full time

    Are you looking to make a difference in peoples lives in a clinical mental health setting? Greenbrook TMS NeuroHealth Centers has a Full-time patient-focused technician position in a clinical mental health setting now open in our Mt. Clements center! This full-time opportunity is perfect for a mental or behavioral healthcare professional with a...

  • Field Operations Specialist

    3 weeks ago

    Mount Pleasant, Utah, United States Jobot Full time

    Job Summary">We are seeking an experienced Traveling Field Technician to join our team at Jobot.This is an excellent opportunity for a skilled professional to apply their technical expertise in a dynamic environment.">About the Role">The successful candidate will be responsible for installing, maintaining, and troubleshooting water meter systems and related...

  • Mental Health Services Technician

    3 weeks ago

    Mount Clemens, Michigan, United States Greenbrook TMS NeuroHealth Centers Full time

    About UsGreenbrook TMS NeuroHealth Centers is a leading provider of Transcranial Magnetic Stimulation (TMS) therapy, an FDA-cleared, non-invasive treatment for Major Depressive Disorder and other mental health disorders.

  • Director of Early Childhood Education

    3 weeks ago

    Mount Clemens, Michigan, United States Future Scholars Childcare & Preschool Full time

    Job Title: Director of Early Childhood EducationFuture Scholars Childcare & Preschool is seeking a highly qualified and experienced Director of Early Childhood Education to lead our team of educators and support staff. The successful candidate will have a proven track record of managing a childcare center, developing and implementing educational programs,...

  • Experienced water and fire damage lead technician

    4 weeks ago

    Mount Joy, United States Cleaning and Restoration Experts LLC Full time

    Job DescriptionJob DescriptionWe are currently looking for a responsible, experienced, water and fire damage lead technician. The candidate is required to:-Work Mon-Friday 8-430 (Call offs highly discouraged) -Possible weekend and afterhours that may be mandatory-Have great customer service -Have their own tools-Communicate all job progress to the...

  • IT Field Service Technician

    3 weeks ago

    Mount Pleasant, United States Axiom Technologies Full time

    Job DescriptionAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and genders to apply, including, Aboriginal and Torres...

  • Dedicated Special Education Professional Wanted

    3 weeks ago

    Mount Clemens, Michigan, United States ProCare Therapy Full time

    Job OverviewWe are seeking a dedicated and passionate Special Education Teacher to join our team in Mt. Clemens, MI.Salary & BenefitsThe successful candidate can expect a competitive hourly rate of $35-40 per hour, plus a robust benefits package including Medical, Dental, and Vision coverage, as well as a Weekly Pay W-2 classification and Retirement Savings...

  • Travel Healthcare Professional

    3 weeks ago

    Mount Clemens, Michigan, United States Treva Workforce Full time

    Treva Workforce is a smaller, woman-owned and operated organization that offers personal service to both clients and candidates.We pride ourselves on having the best recruiters in the industry and want to be a sure thing in your life. Our purpose is to lead, inspire, and help each of our employees along their journey.We take pride in nurturing your success,...

  • Travel Nursing Specialist

    3 weeks ago

    Mount Clemens, Michigan, United States Uniti Med Full time

    Uniti Med Career OpportunityUniti Med, a leading healthcare staffing agency, is seeking an experienced Emergency Room Registered Nurse for an exciting travel nursing job in the Mount Clemens, MI area. This 13-week assignment offers a competitive pay package and a full benefits program.About Uniti MedWe provide career opportunities to healthcare professionals...

  • Critical Care Nurse Traveler

    2 weeks ago

    Mount Clemens, Michigan, United States PHP Full time

    We are seeking a skilled travel nurse to join our team in Michigan, specifically in the Intensive Care Unit (ICU).Job DetailsLocation: Mount Clemens, MichiganDates: 13 weeksHours: 36 hours per weekShift: 12 hours, nightsType: Travel Nursing PositionA strong background in critical care nursing is required for this role, with experience working in an ICU...

  • Medical Telemetry Specialist Travel Opportunity in Michigan

    1 week ago

    Mount Clemens, Michigan, United States ADEX Healthcare Staffing LLC Full time

    Telemetry Nursing Job in Mount Clemens, MIADEX Healthcare Staffing LLC is a leading healthcare staffing company seeking a skilled Medical Telemetry Specialist for a travel nursing position in Mount Clemens, Michigan.About the CompanyWe are a trusted partner in the healthcare industry, providing top-notch staffing solutions since 2004. Our team of experts has...