Case Manager

NineLine Veteran Services CASE MANAGER QRF Program

Full-Time or Part-Time Travel Position – Multi county region – travel will be required for this position.

Our Case Managers are responsible for the coordination of suicide prevention and supportive services for eligible Veterans and their families. Case managers report to the Outreach Manager and Program Director. The Case Manager provides services through assessment, ongoing support, planning, and program implementation according to individual client needs.

ESSENTIAL JOB FUNCTIONS: Provide comprehensive case management to Veteran households

·        Assessment of suicide prevention services needed

·        Develop and monitor service plans

·        Establish linkages with appropriate agencies and service providers in the area to help participants obtain needed suicide prevention services

·        Provide referrals to participants and related activities

·        Maintain accurate records of all case management activities

·        Inform supervision of crises and emergencies as they arise

·        Complete all case notes in a professional, timely manner

·        Provide case management to Veterans and family members from various socio-economic, cultural, ethnic, educational, and other diversified backgrounds

·        Assist in designation of resources and services according to client need

·        Partner and collaborate with Peer Support Specialists, Nineline staff, Veteran program staff (VA, SSVF, GPD, HVRP) and other departments as appropriate

·        Establish and maintain relationships with external resources and referral organizations

·        Provide consultation/education to Veterans and families on community resources and VA benefits

·        Maintain awareness of suicide prevention treatment options

·        Participate in required program meetings/conferences/trainings

·        Develop and maintain professional standards of service, coordination of suicide prevention services with other programs, representing the program in contacts with the community and having substantial accountability for program effectiveness and evaluation

·        Use clear and accurate communication skills (both verbal and written) to facilitate communication with the client

·        Conduct evaluations at time of intake and program exit utilizing designated assessment tools, including screenings and questionnaires

·        Establish and maintain community resources

·        Perform other duties and responsibilities that may be agreed upon with the supervisor as needed for the benefit of the Veteran, family, and quality of services provided

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing

of activities, duties, or responsibilities required of the employee for this job. Duties,

obligations, and activities may change according to client needs and in consultation with

Program Management.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

·        Client centered people skills: listener, non-judgmental, advocate, rapid rapport building and trust

·        Knowledgeable resource navigator: organized and aware of available resources

·        Effective communicator: able to analyze situations/inform rapidly; clear and thorough written and verbal communication with participants, their families and internal/external staff

·        Proactive: follows through and follows up

·        Self awareness and appropriate boundary setting: know when to consult/debrief, follow policies, and maintain self care needs

·        Familiarity and willingness to learn about mental illness, trauma, substance abuse, physical disability and other common barriers for the served population, and an ability to work with these individuals

·        Knowledge of the fundamentals of grants and contracts

·        Ability to work flexible hours and travel as required

·        Knowledge of advocacy, community service and referral

·        Excellent organizational skills and attention to detail; Strong analytical and problem-solving skills

·        Ability to organize and perform work independent of direct supervision

·        Ability to use sound judgment in crisis situations

·        Ability to work effectively with individuals of varying incomes, skill levels, experiences, and cultures

·        Ability to manage multiple tasks simultaneously through effective planning

REQUIRED EDUCATION AND EXPERIENCE:

·        Bachelor’s in Counseling or Social Work or related field, experience with mental health programming, substance use, Veterans services, and/or case management preferred.

·        Availability to work a non-traditional schedule that may include additional hours, in a limited capacity

·        Travel will be required

·        Must have a valid driver’s license and acceptable driving record

·        Must have quality interpersonal, written, and verbal communication skills

·        Experience with Microsoft

·        Strong organizational skills and ability to multi-task

·        Ability to speak and write clearly

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, see, hear, use hands and fingers to manipulate keys on a keyboard, and drive. The vision requirement includes close and distant vision. Occasionally required to lift up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to complete the application process or to perform the essential duties of the job.

Environmental Working Requirements:

Work is done in either an on-site or remote environment. Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. The work environment, at times, may subject staff to behavioral and medical events that could be physically hazardous.

The ability to work various shifts and irregular hours to meet agency’s needs; Attendance on scheduled shifts and participation in mandatory meetings and trainings. Must maintain a valid driver’s license and driving record that satisfies insurability requirements

The agency may in its sole discretion fill this position on a full-time, part-time or contractual basis with the individual best fit to perform the duties of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Employees in this title are subject to successful completion of all pre-employment requirements including but not limited to a background check, drug screen and a pre-employment physical.

Nineline Veteran Services is an equal opportunity employer that is committed to diversity, equity and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.