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Representative II, Customer Service
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Juneau, AK, United States Alaska Staffing Full timeCustomer Service Operations Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution. Job Summary: The Representative II, Customer Service New Patient Care is...
Representative II, Customer Service Operations
1 month ago
Customer Service Representative IiCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.Responsibilities:Offer professional and timely service as a representative of Cardinal Health at-HomeSupport an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questionsProvide problem resolution for order issues in a timely mannerQualifications:High School diploma, GED or equivalent, or equivalent work experience, preferred2-4 years' experience in Customer Service preferredPrior computer experience using Microsoft Office systems requiredTeam-oriented mindsetDemonstrate a passion for healthcareStrong organizational skills and attention to detailWhat is expected of you and others at this level:Applies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidance, including usage of SOP's and written instructionsReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problemsConsults with supervisor or senior peers on complex and unusual problemsDemonstrate excellent communication skillsMust be able to multitask in a fast-paced environmentMust maintain a distraction free workspaceAnticipated hourly range: $15.00 to $22.57 per hourBonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 10/31/2025 if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
