Certified Medical Assistant

Certified Medical Assistant (CMA)Penn Medicine HealthWorks -Ephrata(Full - Time) at Lancaster General Health summary:

The Certified Medical Assistant (CMA) at Penn Medicine HealthWorks is responsible for providing exceptional patient care by preparing patients for visits, administering medications, and assisting providers with procedures. This full-time position, located in Ephrata, emphasizes relationship-based care and community service with a commitment to quality and customer satisfaction. The role also includes a range of clinical support tasks and proactive outreach to enhance patient experience.

Summary

Job Description

Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Health Works Ephrata for a full -time position in the Ephrata area. 

LOCATION: Health Works Ephrata

HOURS: Full Time, Monday, Wednesday and Thursday 7:30 am - 4:30 pm, Tuesday 9 am -6pm, Friday 7:320 am - 2:30 pm, No weekends and No Holidays

We service the community by partnering with local employers to provide employees access to our network of primary care practices. We are modeled after Concierge Medicine and go above and beyond to provide the highest level of customer service and care to our patients. The member's experience at HealthWorks is extremely convenient and accessible, with our locations being onsite or near site to the employer, and well dispersed throughout the county. HealthWorks providers and clinical support staff provide relationship-based care and are able to spend quality time with members. Our network of primary care practices is growing and we currently have 11 locations; opening 2-4 new offices a year. This position is for our Ephrata practice.

BENEFITS AT A GLANCE: 

Penn Medicine Lancaster General Health offers the following benefits to employees: 

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences 
• Paid Time Off and Paid Holidays 
• Shift Weekend and On-call Differentials 
• Health, Dental and Vision Coverage 
• Short Term and Long-Term Disability 
• Retirement Savings Account with Company match 
• Childcare Subsidies 
• Onsite Gym and Fitness Classes 

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or general equivalent (GED) is required.
• Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR). If the employee is not currently certified, they must have completed a Medical Assistant training/education program prior to hire and receive their Medical Assistant Certification within six (6) months of hire.
• CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver AMA CPR/BLS certification required within 30 days of hire.
• For Regional Positions only – Valid driver’s license is required.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician’s office.

ESSENTIAL FUNCTIONS: 

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Prepares patients for visit by using appropriate rooming standards tool.
• Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.
• Prepares and administers medications as prescribed by the provider in accordance with federal and state regulations.
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. 
• Performs Point of Care Testing, including but not limited to hearing, flu, urine, and strep tests.
• Removes sutures and changes dressings on wounds as necessary.
• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.  Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
• Authorizes prescription refills as directed by the provider.
• Assists in test tracking and monitoring overdue results.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in the coordination of referrals, education, and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being always a positive influence when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• For LGHP, this role may necessitate occasional regional travel.

For Regional Positions:

• Travels regularly to various sites within the region to support operational needs as listed above.
• Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.    
• Special projects as assigned. 

SECONDARY FUNCTIONS:

The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• Other duties as assigned.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences
• Paid Time Off and Paid Holidays
• Shift, Weekend and On-Call Differentials
• Health, Dental and Vision Coverage
• Short-Term and Long-Term Disability
• Retirement Savings Account with Company Matching
• Child Care Subsidies
• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

Keywords:

Certified Medical Assistant, patient care, clinical support, healthcare, medical assistant training, customer service, primary care, medication administration, healthworks, Penn Medicine

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