Deputy Director

Deputy DirectorThe New York City Employees' Retirement System (NYCERS) was founded by the New York State Legislature in 1920 with 13,331 members. Today, NYCERS has grown into one of the largest municipal public employee retirement systems in the United States with nearly 375,000 active/vested members, retirees and beneficiaries. NYCERS is a defined benefit retirement plan and a cost-sharing, multiple employer public employee retirement system. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Working for the City of New York, you will receive excellent benefits, including healthcare, vision benefits, dental benefits, as well as the opportunity to participate in the City's retirement plan. NYCERS offers a hybrid work environment with partial onsite work and partial telework.Job DescriptionThe New York City Employees' Retirement System Membership and Service Division seeks a Deputy Director. Under the direction of the Membership and Service Director, the Deputy will support all activity within the Division including strategic planning, performance management and measurement, process improvement, change management, recruiting, training, and people leadership. NYCERS is in phase 2 of a Legacy Replacement Project, which will replace the current mainframe operating system. As these Phases are deployed, the role and responsibilities will shift as the Division is reorganized to maximize the functions and efficiencies provided by the new system. Success in the role will require:A service mindset and leading with our members and member experience in mindEnsuring the Division has measurable goals, clear SLAs and detailed plans to achieve and maintain service levelsDriving continuous process improvement and automation activities across the DivisionConveying information, ideas, and expectations clearly and efficiently, fostering collaboration, engagement, strong relationships, trust, and productivity within their teamsUnderstanding what your director wants to achieve and creating effective lines of communication with your director to help them achieve those goalsCommunicating the progress of your team and your work so they are aware of the direction and progress of the DivisionProviding your expertise and judgment to your director to help them be more effective in their roleFacilitating collaboration within the Membership and Service Division and with other internal and external stakeholdersThe Deputy will maintain strong relationships with NYCERS' external stakeholders and partners such as NYC Health and Hospitals, MTA, NYC OPA-FISA, and other City agenciesNavigating and facilitating organizational transitions through to the adoption of new initiatives, processes, or strategiesSuccessful change management requires leaders to understand the dynamics of change, engage and motivate their teams, and overcome resistanceDemonstrate strong leadership during the change process by setting expectations, inspiring others, and modeling the desired behaviorsActively manage resistance and proactively address issuesAllocate the necessary resources to support the change effort, including identifying staff, needed technology or tools, challenges and highlighting and mitigating potential issuesFocus on building and developing high-performing teams, identifying individual strengths, providing opportunities for growth, and fostering a collaborative and supportive work environment that encourages innovation and continuous improvementEffectively evaluate, track, and improve the performance of individuals, teams, and the organizationThe ability to set clear objectives, monitor progress, provide feedback, and facilitate growth to optimize individual and team performanceDevelop comprehensive performance plans that outline objectives, strategies, and action steps to achieve desired outcomes for each teamThese plans should consider the organization's overall strategy and steps to achieve successConduct in-depth analysis of performance data to identify trends, patterns, and areas for improvement or to highlight and share successesUtilize analysis and data to make informed decisions, adjust strategies if necessary, and allocate resources effectivelyApproach complex situations, gather and analyze information, identify patterns and trends, delegate decision making, and develop effective solutionsMake informed decisions, address challenges, and drive organizational successConduct strategic analysis, considering long-term goals to identify emerging opportunities, risks, and challenges for the organizationEncourage innovative thinking and creative problem-solving approachesLead by example to foster an environment that supports experimentation, exploration of new ideas, and alternative solutionsQualifications1. A baccalaureate degree from an accredited college or university including or supplemented by 12 credits in mathematics, statistics, accounting, and/or actuarial science and four years of satisfactory full-time experience implementing the provisions of a retirement plan involving the use of mathematical, statistical, actuarial or accounting computations, 18 months of which must have been in an administrative, managerial or executive capacity or supervising professionals implementing the provisions of a retirement plan involving the use of mathematical, statistical, actuarial or accounting computations; or 2. An associate degree or 60 credits from an accredited college or university, including or supplemented by 12 credits in mathematics, statistics, accounting and/or actuarial science and six years of satisfactory full-time experience as indicated in "1"; or 3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have 60 credits from an accredited college or university, including or supplemented by 12 credits in mathematics, statistics, accounting and/or actuarial science and the 18 months of experience in a supervisory, administrative, managerial or executive capacity as described in "1" above.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.