Member Contact Center Agent

2 weeks ago

Coeur d'Alene, United States Idaho Central Credit Union Full time

Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?

 

If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union

 

Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.


At work, your Primary Responsibilities will include:

  • Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
  • Providing general information to members about our Credit Union Services.
  • Answering telephone calls and meeting performance metrics.
  • Researching and correcting member account problems.
  • Performing a wide range of member-generated transactions.
  • Completing accurate case notes of member interactions and call history.
  • Working and communicating effectively with team members.
  • Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Before you apply, make sure you have:

  • A High School Diploma or GED.
  • Good communication and interpersonal skills.
  • The ability to maintain confidentiality of Credit Union records.

 

Also, please let us know in your application if you have:

  • Knowledge of the Financial Industry.
  • Prior Experience in a Customer Service role.

 

This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at Idaho Central Credit Union to obtain employment.

 

This role offers benefits, including:

  • Pay Starting at $17/hr 
  • Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
  • Generous Paid Time Off
  • 11 Paid Holidays
  • Matching 401K AND Pension
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Wellness Program
  • Paid Group Life and Disability Insurance
  • Awesome Culture
  • Business Discounts (such as cell phone service and gym memberships)
  • And More

 

About Idaho Central Credit Union:

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent-based organization looking for talented individuals to help our members achieve financial success.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

 

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

 

 

 

Learn More

  • Member Contact Center Agent

    3 weeks ago

    Coeur d'Alene, United States Idaho Central Credit Union Full time

    Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union! Idaho Central Credit Union’s mission is to help our members achieve financial...

  • Donation Center Associate Position

    3 weeks ago

    Coeur d'Alene, Idaho, United States Goodwill Industries of the Inland Northwest Full time

    Job Title: Donation Center Associate PositionWe are seeking a highly motivated and detail-oriented individual to join our team as a Donation Center Associate. This is an excellent opportunity for those looking to make a positive impact in their community while gaining valuable experience in customer service, donation processing, and team collaboration.Job...

  • Crew Member

    3 months ago

    Coeur d'Alene, United States MOD PIZZA Full time

    MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone.Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.Compensation:...

  • Family Medicine Physician

    7 months ago

    Coeur d'Alene, United States Emergency Responders Health Center Full time

    Once-in-a-career opportunity to care for an engaged, fit, and motivated population of first responders and their family members, in a dynamic, multidisciplinary, outpatient environment. About...

  • Nurse Career Opportunity in Coeur d'Alene

    3 weeks ago

    Coeur d'Alene, Idaho, United States Life Care Center of Coeur d'Alene Full time

    We are a 47-year industry leader in healthcare with over 200 locations across the US, seeking a qualified Registered Nurse to join our team of professionals at Life Care Center of Coeur d'Alene.About UsAs a privately owned company, we believe every job plays a vital role in our continued growth and commitment to providing quality patient care. We offer...

  • Call Center Representative

    5 months ago

    Coeur D'Alene, United States Mountain West Bank Full time

    About the Role: Do you LOVE where we work?? WE DO!! Come work for a company that supports our communities and values our employees! Mountain West Bank. Today, Tomorrow, Together. Looking to start a professional career in the financial industry with excellent benefits and room for advancement? Look no further!! We are currently seeking an amazing Customer...

  • LPN Licensed Practical Nurse

    2 months ago

    Coeur d'Alene, United States Life Care Center of Coeur d'Alene Full time

    FT LPN Nurses needed to join the Life Care CDA Team:FT LPN Day 8 hrsFT LPN Eve 8 hrsFT LPN Noc 12 hrs -Wed/Thur/Fri shift ($5,000 Sign On Bonus):PT LPN Baylor Fri Sat 12 hr shift (paid for 30 hrs):Shift differential of $3.50 [10p-6a]:Starting wage for new grad? $34/hr!Tuition Reimbursement available for FT employees:Come and grow with us! We are affiliated...

  • Member Services Rep Full Time Day

    21 hours ago

    Coeur D'Alene, United States Planet Fitness Full time

    Benefits: Employee discounts Flexible schedule Free uniforms Paid time off Training & development Position: Member Services Rep - Full Time - Day We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members,...

  • Certified Nursing Assistant

    3 months ago

    Coeur d'Alene, United States life care center of America Full time

    Join the Life Care Center of Couer d'Alene Team FT Day/Eve/Noc Shifts availableShift Differential for Eve $1/hr & Noc $2/hr New Wage Scale starting $22.00/hr Tuition Reimbursement for FT employees Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with...

  • Healthcare Professional

    1 month ago

    Coeur d'Alene, Idaho, United States Life Care Center of Coeur d'Alene Full time

    Job Summary: We are seeking a skilled Certified Nursing Assistant to join our team at the Life Care Center of Coeur d'Alene. As a vital member of our interdisciplinary team, you will provide routine daily nursing care to assigned patients in accordance with all applicable laws, regulations, and Life Care standards.Responsibilities:Deliver direct care to...

  • Nursing Director

    3 weeks ago

    Coeur d'Alene, Idaho, United States Life Care Center of Coeur d'Alene Full time

    About the Job">This Nursing Director position is an exciting opportunity to lead a team of nursing professionals in providing exceptional care to patients at Life Care Center of Coeur d'Alene. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the Nursing Services department and ensuring that our high...

  • Healthcare Professional

    2 weeks ago

    Coeur d'Alene, Idaho, United States Accountable Healthcare Staffing Full time

    **Accountable Healthcare Staffing Overview**We are a healthcare staffing company that thinks differently. Our team consists of career counselors, mentors, and friends who prioritize your best interests.We have direct relationships with most of our partners and operate multiple managed service provider fulfillment centers across the country. Our knowledgeable...

  • Hearing Health Specialist

    3 weeks ago

    Coeur d'Alene, Idaho, United States Paradigm Hearing Center LLC Full time

    Paradigm Hearing Center LLC is a leading provider of hearing healthcare services, seeking a highly motivated and detail-oriented individual to join our team as a Hearing Health Specialist.">">We are looking for someone with excellent communication skills who is willing to learn about the latest advancements in hearing device technology. As a Hearing Health...

  • Healthcare Support Professional

    4 weeks ago

    Coeur d'Alene, Idaho, United States Life Care Center of Coeur d'Alene Full time

    Join Our TeamWe are currently seeking a qualified Certified Nursing Assistant (CNA) to add to our team of professionals at Life Care Center of Coeur d'Alene.About the RoleAs a vital member of our interdisciplinary team, the CNA is responsible for providing routine daily nursing care to assigned patients in accordance with all applicable laws,...

  • Dental Hygienist

    3 weeks ago

    Coeur d'Alene, United States Heritage Health - Idaho Full time

    Description:To support dental clinic operations by providing comprehensive oral care within the scope of licensure including, but not limited to polishing, scaling and root planing, intraoral examination, and oral hygiene instruction; to work in conjunction with dental assistants and dentists to complete intraoral x-rays, documentation of existing conditions...

  • Sales & Customer Service Associate

    5 months ago

    Coeur D'Alene, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Coeur D'Alene, ID, 83814 Do you have a passion for helping others? At the Massage Envy Coeur D'Alene franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to...

  • Mental Health Therapist

    3 weeks ago

    Coeur d'Alene, Idaho, United States Heritage Health - Idaho Full time

    Job SummaryWe are seeking a highly skilled Mental Health Therapist to join our team at Heritage Health in Idaho.About UsHeritage Health is North Idaho's premier provider of integrated medical, dental and behavioral health services. Our care teams deliver world-class healthcare utilizing a patient-directed, community-focused approach. We prioritize providing...

  • Dynamic Respiratory Care Specialist

    3 weeks ago

    Coeur d'Alene, Idaho, United States Caldera Care Full time

    At Caldera Care, we pride ourselves on being a leader in skilled nursing facilities, delivering exceptional care to our residents and fostering a sense of community. Our mission is centered around providing an environment where staff can grow professionally and personally, while making a meaningful impact on the lives of those we serve.We are seeking a...

  • Aquatic Education Specialist

    3 weeks ago

    Coeur d'Alene, Idaho, United States The Salvation Army Full time

    About the PositionWe are seeking an experienced Aquatic Education Specialist to join our team at The Salvation Army Kroc Center. As a critical member of our aquatic staff, you will be responsible for delivering high-quality swim instruction to students of all ages and skill levels.

  • Progressive Care Unit Night Nurse

    2 weeks ago

    coeur d'alene, United States Fusion Medical Staffing Full time

    b>Facility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 12/16/2024Assignment Length: 13Shift: NightsCall Off Policy: Please Contact for InfoJob Quantity: 1Type: TravelJob Description Interested in making a positive impact? At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we’re always looking for...