Retail Banker

3 weeks ago

Washington, United States TD Bank Full time
Retail Banker II (Metropole)

Work Location: Washington, District of Columbia, United States of America

Hours: 40

Line of Business: Personal & Commercial Banking

Pay Detail: $24.75 - $34.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

The Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope:

  • Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD.
  • Requires a broad knowledge and understanding of the full product suite, services and processes of business area.
  • Makes product recommendations based on Customer needs and highlights product features and benefits.
  • Establishes and nurtures Customer relationships by actively listening to Customer needs.
  • Utilizes Customer Relationship Management tools to proactively identify Customer solutions.
  • Evaluates issues and independently resolves customer problems.
  • Participates in Customer outreach and servicing activities.
  • Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience:

  • HS Diploma or GED required; 2 year degree preferred.
  • 2+ years of related experience working with customers and/or sales.
  • Teller experience (Preferred).
  • Superior Customer Service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills.
  • Demonstrated effective problem-solving skills.
  • Proficient in Microsoft Office.

Customer Accountabilities:

  • Delivers Legendary Experience by helping Customers.
  • Understands and supports the Bank‘s Customer Service Strategy.
  • Consistently executes appropriate behaviors to deliver a Legendary Customer experience.
  • Engages in lobby leadership by orchestrating Customer flow.
  • May perform a variety of (teller) transactions while adhering to established operational policies.

Employee/Team Accountabilities:

  • Participates fully as a member of the team.
  • Supports the team by continuously enhancing knowledge/expertise.
  • Acts as a brand ambassador for your business area/function.

OCC Language:

  • This position falls within the definition of Loan Originator as defined under Regulation Z.
  • Must be eligible for employment with a covered financial institution.

Physical Requirements:

  • Domestic Travel – Occasional.
  • Performing sedentary work – Continuous.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

Who We Are

TD Securities offers a wide range of capital markets products and services...

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues...

Additional Information:
We’re delighted that you’re considering building a career with TD...

Accommodation

If you are an applicant with a disability and need accommodations...

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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