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Tier II Helpdesk

3 months ago

Dalton, United States Motion Recruitment Full time

Tier II/III Helpdesk Technician

6-Month Contract-to-Hire

Onsite in Dalton, GA


Our client holds 90% of the market share for their manufacturing specialty. You will work with a team managing their IT tickets for tier II/III jobs. This position is fully onsite at the client's office in Dalton, GA.


Responsibilities

  • Provides phone, manufacturing floor and remote support to end users for computer, application, system, device, access, and hardware issues
  • Identifies, researches, and resolves technical problems of moderate complexity.
  • Responds to telephone, email, and online requests for technical support.
  • Documents, tracks, and monitors the problem using applicable systems and tools.


Qualifications

  • Windows 7, 10, 11 set up and support
  • Office 365 support
  • Desktop and label printer support
  • SMB network basic troubleshooting and support


You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental, Orthodontia, and Vision Benefits
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • 401(k) with pre and post-tax options
  • Paid Sick Time Leave


Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.