Lead Security Assistant

Lead Security Assistant (Dispatcher)The Battle Creek VA Medical Center is recruiting for a Lead Security Assistant (Dispatcher). The Lead Security Assistant will function under Public Safety Service. Responsibilities include:Leader: Coaches the team in selecting and applying appropriate problem-solving methods, provides advice on work methods, practices, and procedures; assists the team and/or individual members in identifying viable solutions; identifies, distributes, and balances workload and tasks among employees; trains or arranges for the training necessary for accomplishment of individual and team tasks; addresses and remediates simple complaints or escalates them to the supervisor; and makes recommendations in completing personnel actions.Physical Security Support: Monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.Communications: Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state, and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones, and computer systems to support both routine and emergency operations.Operations Support: Performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates, and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits.Performs other related duties as assigned.Work Schedule: 8-12 hour rotating shifts to include weekends and holidays as well as overtime per the needs of the Medical Center.Virtual: This is not a virtual position.Position Description/PD#: Lead Security Assistant/PD99857ARelocation/Recruitment Incentives: Not AvailableRequirements Conditions of Employment:You must be a U.S. Citizen to apply for this job.To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.Selective Service Registration is required for males born after 12/31/1959.Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.A pre-placement physical examination is not required.Subject to background/security investigation.Selected applicants will be required to complete an online onboarding process.Acceptable form(s) of identification will be required to complete pre-employment requirements.Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/05/2025.You may qualify based on your experience and/or education as described below:Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of security or law enforcement objectives and programs; overseeing, leading, and balancing the workload of staff; carrying out support tasks related to law enforcement and security administration; monitoring and responding to physical alarm systems and security cameras; dispatching officers; monitoring computers for video surveillance; and maintaining reports and logs.NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Preferred Experience: The ideal applicant would have a minimum of one year of Dispatching for Police/Fire/Public Safety.You will be rated on the following Competencies as part of the assessment questionnaire for this position:Security: Knowledge of laws, regulations, and guidelines related to securing personnel, facilities, and information, including the requirements for handling, transporting, and protecting classified information and proper reporting of security incidents.Technology Application: Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.Communications: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions.Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.The work is typically sedentary in nature; however, there may be some walking; standing; bending; and carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work.Working on off-tours, rotating shifts or regular overtime may be required.The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. The work area is adequately lighted, heated, and ventilated.