Sr. Account Director

Sr. Account DirectorAs a member of Cushman & Wakefield's Portfolio Advisory Group, the Sr. Account Director will be dedicated to one or more of Cushman & Wakefield's most dynamic client accounts. In this role, you will collaborate closely with peers and the account team to support a client's strategic real estate vision. As the Sr. Account Director, you will maintain a thorough understanding of a client's global real estate portfolio and oversee optimization efforts, including the ongoing management of a comprehensive Plan of Record. With support from complimentary account team members, you will oversee financial cost saving initiatives and progress towards client's enterprise goals. This position provides leadership and management across all aspects of the accounts including, but not limited to:Service Delivery Standards ExcellenceClient Experience & Relationship ManagementTalent Management and Team DevelopmentFinancial Performance (including P&L, contract expansion / renewals etc.)Expanding Share of WalletAccount Risk ManagementEssential functions and responsibilities:Manage the financial and contract performance outcome of one or more account teams.Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectivesEstablish and implement the overall vision, strategy and performance metrics to the applicable service linesDevelop and maintain strong client relationshipsImplement and manage account governance processProvide disciplined contract management to meet superior delivery of all contract deliverablesContribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentationsHave a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilitiesOversee risk mitigation and dispute resolution for client and C&WLead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.Attract and maintain top talent and provide on-going mentoring to team for superior performanceDrive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.Responsible for revenue generation, account P&L management, profitability and overall financial performanceContribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansionEnsure quantitative and qualitative analytics and evidenced-based decision makingTransaction Management Job Duties:Oversee transaction service deliveryCoordinate and manage transaction teamsOversee/manage field broker selection processDetermine clients' needs and communicate project parametersOversee negotiations and management of transactionsCollaborate with portfolio administration team to help ensure data accuracyCoordinate legal review of all client leased/owned documentsEnsure accuracy of financial data and reportingResolve landlord/tenant disputesCoordinate client site visits/market toursEnsure all state real estate standards are metOversee budgeting and revenue tracking of all transactionsManage client rebate accountKey competencies:LeadershipCustomer Relationship ManagementTechnical Skills Organization Design & Management SkillsCommunication (oral and written)Financial Management Matrix Organization / Business Partner SkillsPresentation SkillsBusiness AcumenStrategic PlanningImportant experience:Minimum of 10 years at Senior Management level or other similar capacityExperience in directly leading and managing multi-discipline teamsClient, P&L and contract management experienceExperience with high-level, complex transaction management including experience in contract management/complianceAdditional eligibility qualifications:Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)Skilled in financial analysis and knowledge of financial conceptsAbility to comprehend, analyze and interpret complex business documentsStrong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)Ability to read and understand commercial real estate transaction documents, such as a lease, purchase & sale agreement, sublease agreement, SNDA, estoppel, assignment agreement, etc.Experience in Microsoft Power BI, Tableau, Alteryx and/or ESRI is a great value-add but not required.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $212,500.00 - $250,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.