Salesforce Serice Cloud Architect

1 week ago


Seattle, United States Mastek Full time

Job Title: Salesforce Service Cloud Architect

Location: Seattle, WA or Vancouver, WA - Onsite

Job Description:

We are seeking a highly skilled Salesforce Service Cloud Architect to join our team. The ideal candidate will have a robust understanding of Salesforce Service Cloud, Omni-Channel capabilities, and preferably experience in the retail sector. This role requires strategic thinking, technical expertise, and excellent communication skills.

Responsibilities:

  • Design and implement Salesforce Service Cloud solutions to meet business requirements.
  • Configure and manage Omni-Channel routing and workforce management.
  • Collaborate with stakeholders to define and prioritize business needs.
  • Develop technical architecture strategies and roadmaps.
  • Ensure the scalability and reliability of the Salesforce platform.
  • Provide technical leadership and guidance to development teams.
  • Troubleshoot and resolve technical issues related to Salesforce Service Cloud.
  • Stay updated on Salesforce best practices and emerging trends.

Requirements:

  • Proven experience as a Salesforce Service Cloud Architect.
  • In-depth knowledge of Salesforce Service Cloud and Omni-Channel.
  • Strong understanding of Salesforce best practices and design patterns.
  • Experience in the retail industry is a plus.
  • Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Application Architect) are highly desirable.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work in Seattle, WA, or Vancouver, WA


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