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Keyholder
2 months ago
Reporting to the Store Manager and management, he/she will ensure the stockrooms and
back of house are organized and running efficiently. Alongside his/her team, the Key Holder will also drive sales and performance of the store and continually create an engaging client experience and long-term relationships with clients.
The Key Holder responsibilities include (but not limited to):
OPERATIONS MANAGEMENT
The Key Holder will aid the Store Manager and management in the day-to-day operational
responsibilities. In the absence of the managers, they will be responsible for the smooth running of
store and any operational duties such as administrative tasks, reporting directly to the Retail Team:
− Manages reception of the goods and ensures they are correctly validated in the systems.
− Ensures that the store is well maintained: presentation of products, cleanliness, maintenance
of the premises.
− Manages inventory levels (rotating inventories, informing managers of any stock errors, etc.)
− Actively participates in the Visual Merchandising standards of the store, and follows
guidelines.
TEAM MANAGEMENT
− Supports team to achieve sales targets by keeping the stockrooms organized and stock levels
accurate, updating on all new arrivals and replenishment.
− Bringing the team together by representing and transmitting the AMI culture.
− Continually share with the team products and brand knowledge.
− Ensures and coaches team members’ new skills and selling techniques.
CUSTOMER RELATIONS
− You will engage with customers in offering them a unique experience and assisting them to
explore the world of AMI.
− Welcomes customers according to AMI values: being friendly, smiling, and always in a good
mood
− Understands customer needs and proposes a relevant selection of products while
encouraging cross selling.
− Assists customers during fittings and accommodates any alterations when needed.
− Drives the team to fully embrace a customer loyalty culture of building strong and long-term
relationships with clients.
− Introduces new customers to the brand.
DRIVING SALES
The Key Holder’s mission is to drive sales while creating a dynamic environment with excellent
customer service:
− Supports team to achieve individual and store sales targets.
− Sees business opportunities and possible challenges to help initiate changes and improve the
business.
REQUIRED PROFILE
● Relevant managerial experience.
● Experience in luxury sales and/or designer clothing.
● Team player with a strong sense of team leadership to deliver results beyond expectations.
● Smiling, dynamic, involved, and excellent interpersonal skills.
● Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
● Strong interest and a good understanding of fashion, a strong familiarity with the luxury market
and its trends.
● A second language would be appreciated.
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