Central Market Preston Royal Curbside Lead

Central Market eCommerce Lead - CurbsideResponsibilities Central Market needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. Become one of the first Department Leads in our Store eCommerce business As a Lead in Curbside, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non Perishable eCommerce merchandise areas are clean and free of debris, provide a well-stocked and maintained department while providing superior customer service, and act as Department Leader in the absence of the Manager. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... willingness to train and supervise others?We are looking for:experience as an in-store shopper or similar rolesuperior customer service skillsability to work in a fast-paced environmentWhat is the work?Management / TrainingMay serve as backup to department manager and typically works opposite shift to managerCoordinates Department activities in the absence of the lead or managerReviews and maintains retail control paperwork for eCommerceProvides feedback on current process and procedures for future needs of the businessCommunicates with Manager or Store Leadership on any issues or concerns as they ariseSupervises, coaches, develops, and trains eCommerce teamDirectly supervises 2 - 3 employees in the department in absence of Department ManagerBuilds relationships by fostering teamworkReviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completionAssists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper locationMinimizes shrink through careful handling of productAchieves productivity standardsUses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for Customers, review customer orders, and communicate changes and / or adjust ordersPerforms Representative and Specialist duties as neededCustomer ServiceProvides excellent customer service by phone when reviewing orders with Customers' suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as neededPackages, transports, and loads groceries and merchandise from the Store to the Customer's vehicleModels superior customer service for other PartnersSanitation / Stocking / Food SafetyGathers baskets and picks up trash inside and outside eStore as neededMaintains and stocks bag areasOrganizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucksLoads, unloads, and moves heavy, bulky products to support eCommerce order selectionMaintains standards for safety and sanitationComplies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitationWhat is your background?Must be 18 years of ageEducation from a college or technical school, or high school diploma (or GED) and one year of related experience1 year of experience as an In-Store Shopper, Specialist, or similar experience preferredDo you have what it takes to be a fit as a Central Market eCommerce Lead - Curbside?Superior customer service skillsBasic communication skillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of Customers or employees of organizationAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to deal with problems involving several concrete variables in standardized situationsAbility to prioritize and handle cross-functional tasksAbility to work a flexible scheduleAbility to use material-handling equipment and maintain license (required)Can you...Perform in a fast-paced work environment which requires detailed work and precision?Work with Customers and stay attentive to their needs?Work a flexible schedule, based on business needs? (required)Constantly* reach at waist, graspFrequently stand, walk, reach at shoulders, reach at knees, push / pull with armsOccasionally be exposed to cold conditions, wet conditions, and loud noisesOccasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movementsDemonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs*** While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.