Director Claims

divh2Director Claims/h2pThe Director Claims directs activities within the General and Auto Liability Claims, Physical Damage Repairs and Property and Cargo Claims, including the management of loss control activities and third-party provider relationships. The Director manages and oversees the physical damage team and handles individual liability, property, and cargo claims. This position reports to the Senior Director of Claims and requires little supervision and is considered a liability, property, and physical damage expert within the company. This position has responsibility to handle and manage the aforementioned claims in the US, Canada, and Puerto Rico. The Director position leads an internal staff of approximately 40; this consists of professional Claims Managers, Supervisors, Senior Office Manager, Claims Analysts, and clerical staff support./ppEssential Functions/pulliProvides strategic direction to the claims team to establish defined and impactful goals, improve processes, create an inclusive work environment, and motivate staff to reach goals that increase claim quality, costs, and improve employee and customer satisfaction./liliEnsures consistent identification of exposures, recommends solutions, promotes loss prevention, updates and monitors compliance with procedures, and manages documented safety/risk management programs./liliDevelops and implements processes to ensure physical damage repairs are completed timely and properly partnering with vendor, operations, and all business units./liliPartners with and gives direction to Operations, Sales, Central Support, and Safety in various liability, property, and cargo, and physical damage repair matters./liliEnsures correct coverage to avoid major exposure while keeping costs at a minimum./liliManages team to ensure the claim process supports proper invoicing and reduce credits to improve customer satisfaction./liliResponsible for continuous improvement, developing and implementing new processes to improve overall financial results including the Process Integrity Program./liliSignificant interaction with field and senior management, internal legal counsel, safety directors, Sales, Ryder Security, and members of corporate risk management. Informs field and senior management on all claims issues./liliPrimary backup for the Senior Director assisting with all aspects of the operations./liliLeads and directs claims managers, office manager, and supervisors as well as a team of 40+ claims analysts and administrative staff charging them with continuous development, training sessions, and individual development plans./li/ulpAdditional Responsibilities/pulliPerforms other duties as assigned./liliProvides direction on high exposure claims and business process./liliRoutinely updates senior management on trends, compliance issues on specific claims to assist in timely and well-informed business decisions; understand root cause of claim frequency and severity./liliEstablishes positive relationships with operations, sales, central support, leadership, and customers. Ensures superior customer service and assists with renewal business./liliLeads and directs special projects and performs other duties as assigned./li/ulpSkills and Abilities/pulliDemonstrated ability to manage and develop a sizeable staff./liliFoster collaborative relationships and increase customer satisfaction./liliSuperior ability drives favorable outcomes through strategic negotiations./liliDemonstrates exceptional interpersonal skills and ability to communicate clearly in verbal and written interactions./liliAbility to effectively interact and influence Executive, Field management, and other business units within Ryder./liliCreate a collaborative environment that drives engagement and results./li/ulpQualifications/pulliBachelors degree in business, Economics, Finance, or related field or equivalent claims work experience./lili10 years or more in the Casualty Claim field./lili5 years or more experience in Vehicle Rental/Leasing Business or Commercial Trucking Insurance, Preferred./lili5 years or more in Management or administrative experience./liliWorking knowledge of state laws to include ownership, joint and several liabilities Advanced./liliStrong understanding of insurance law and policy languages as well as interpreting contracts Advanced./liliStrong knowledge of the principles of Total Quality Management Advanced./liliAdjuster Insurance Licenses-Insurance related courses such as I.I.A. or C.P.C.U, Preferred./li/ulpJob Category: Risk Management/ppCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidates relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:/ppPay Type: Salaried/ppMinimum Pay Range: 150,000/ppMaximum Pay Range: 200,000/ppBenefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan./ppImportant Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers./p/div