Technical Solutions Manager
3 weeks ago
Technical Solutions Support Team MemberThis individual is a member of the Technical Solutions Support team at BD Pharmaceutical Systems (PS) and plays a key role in managing the customer experience. Acting as the primary point of contact for regional customers and/or key accounts on technical matters, they coordinate with internal cross-functional support functions and liaise directly with Sales.About the role:This role is critical to customer satisfaction, ensuring timely, appropriate, and effective responses, while proactively managing timelines. The role is accountable for customer satisfaction, response times, and the quality of answers provided to requests.Key responsibilities include:Customer Complaints and Feedback ManagementHandling Customer Requests or Redirecting to the Appropriate FunctionCoordinating Product Change Requests (BD- or Customer-Initiated)From BD:From Customers:Education and experience required:At least a Bachelor's Degree in Engineering or highly related field. Masters PreferredStrong command of Quality Management Systems (QMS), ISO standards, GMP, USP-EP, and regulatory requirements applicable to medical devicesAt least 5 years experience in customer facing roles within a B2B environmentAt least 5 years experience in quality assurance, quality control, quality systems, or regulatory compliance. Project management experience preferredSalary Range Information$114,500.00 - $189,100.00 USD AnnualWhy Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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Technical Solutions Manager
3 weeks ago
Franklin Lakes, United States Becton Dickinson & Company Full timeJob Description Summary This individual is a member of the Technical Solutions Support team at BD Pharmaceutical Systems (PS) and plays a key role in managing the customer experience. Acting as the primary point of contact for regional customers and/or key accounts on technical matters, they coordinate with internal cross-functional support functions and...
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Technical Solutions Manager
4 weeks ago
Franklin Lakes, United States Becton, Dickinson and Company Full timeJob Description Summary This individual is a member of the Technical Solutions Support team at BD Pharmaceutical Systems (PS) and plays a key role in managing the customer experience. Acting as the primary point of contact for regional customers and/or key accounts on technical matters, they coordinate with internal cross-functional support functions and...
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Technical Solutions Manager
2 weeks ago
Franklin Lakes, United States BD Full timeDescription We arethe makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look...
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Technical Solutions Manager
2 days ago
Franklin Lakes, United States BD Full timeDescription We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to...
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Technical Solutions Manager
2 weeks ago
Franklin Square, New York, United States BD Full time $114,000 - $189,100 per yearJob Description SummaryThis individual is a member of the Technical Solutions Support team at BD Pharmaceutical Systems (PS) and plays a key role in managing the customer experience. Acting as the primary point of contact for regional customers and/or key accounts on technical matters, they coordinate with internal cross-functional support functions and...
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Technical Writer
2 weeks ago
Franklin, United States US Tech Solutions Full timeDuration: months Contract Job Description: We are seeking a highly motivated and detail-oriented Technical Documentation Specialist to support our sustainability and product lifecycle efforts. Your primary mission will be to create, structure, and maintain comprehensive technical documents that detail the dismantling and reassembling processes of our...
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Solutions Architect Manager
2 weeks ago
Franklin, United States Advanced Correctional Healthcare Full timeSolutions Architect Manager Job Details Job Location Advanced Correctional Healthcare - Franklin, TN Position Type Full Time Education Level 4 Year Degree Travel Percentage None Job Shift Day Job Category Medical Records Description Benefits Referral program 401(k) w/employer match Health insurance Vision insurance Dental insurance Professional Development...
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Solutions Architect Manager
7 days ago
Franklin, TN, United States Advanced Correctional Healthcare Full timeSolutions Architect Manager Job Details Job Location Advanced Correctional Healthcare - Franklin, TN Position Type Full Time Education Level Not Specified Travel Percentage Negligible Job Shift Day Job Category Information Technology Description THIS POSITION IS IN-OFFICE MONDAY-FRIDAY 8AM-5PM IN FRANKLIN, TN SUMMARY: Our associates deliver a higher standard...
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Solutions Architect Manager
1 week ago
Franklin, TN, United States Advanced Correctional Healthcare Full timeSolutions Architect Manager Job Details Job Location Advanced Correctional Healthcare - Franklin, TN Position Type Full Time Education Level Not Specified Travel Percentage Negligible Job Shift Day Job Category Information Technology Description THIS POSITION IS IN-OFFICE MONDAY-FRIDAY 8AM-5PM SUMMARY: Our associates deliver a higher standard of business...
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Solutions Architect Manager
5 days ago
Franklin, TN, United States Advanced Correctional Healthcare Full timeSolutions Architect Manager Job Details Job Location Advanced Correctional Healthcare - Franklin, TN Position Type Full Time Education Level Not Specified Travel Percentage Negligible Job Shift Day Job Category Information Technology Description THIS POSITION IS IN-OFFICE MONDAY-FRIDAY 8AM-5PM IN FRANKLIN, TN SUMMARY: Our associates deliver a higher standard...
