Chief Transformation Officer

Chief Transformation Officer (Dept. Deputy Director) (Technology)Salary: $65.63 - $109.36 HourlyLocation: Varies by PositionJob Type: Full-timeJob Number: 25-0050-V1Department: 47 Department of TechnologyDivision: Office of the Technology DirectorOpening Date: 12/08/2025Closing Date: 1/30/2026 11:59 PM EasternPosition OverviewThe Chief Transformation Officer (CTxO) is a senior executive leader responsible for driving enterprise-wide transformation, elevating IT service maturity, and modernizing technology operations across city government and within DOT. Reporting to the Chief Technology Officer (CTO), the CTxO will lead initiatives that optimize people, processes, and technology to achieve operational excellence, enhance cybersecurity, and foster a culture of innovation and continuous improvement.Core ResponsibilitiesStrategic Leadership & Change ManagementDevelop and lead a comprehensive transformation strategy aligned with city-wide objectives.Oversee enterprise-wide change initiatives to improve service delivery, efficiency, and innovation.Champion cultural change, engaging stakeholders at all levels and driving adoption of new ways of working.IT Service Management & Process OptimizationImplement ITSM best practices (e.g., ITIL) to standardize and scale operations.Define and track KPIs to measure progress and impact of transformation efforts.People & Organizational DevelopmentPromote a high-performance culture rooted in accountability, collaboration, and innovation.Lead training, development, and change enablement efforts to build team capabilities.Technology ModernizationEvaluate and modernize technology infrastructure to support automation, efficiency, and growth.Ensure alignment of tech investments with strategic goals and cybersecurity standards.Cybersecurity LeadershipStrengthen cybersecurity posture through robust frameworks, compliance, and risk mitigation strategies.Collaborate with IT leaders to manage threats and respond to incidents effectively.Governance & Performance ManagementLead enterprise IT governance and portfolio management, ensuring value realization from investments.Establish frameworks for performance tracking, decision-making, and continuous optimization.Communication & Stakeholder EngagementDevelop and execute clear communication strategies across departments.Facilitate transparency and alignment through regular updates, meetings, and feedback methods.Financial Oversight & Team LeadershipManage transformation budgets and ensure ROI through data-driven prioritization.Build and lead a high-performing team of project managers, analysts, and consultants.QualificationsEducation: Bachelor's in IT, Business, or Public Administration; master's preferred.Experience: Ten years of demonstrated success leading large-scale IT and organizational transformations, with expertise in ITSM and cybersecurity.Certifications: Preferred ITIL, PMP, PROSCI, CISA, CISSP.Key SkillsStrategic leadership, change management, and stakeholder engagement.Deep knowledge of ITSM, cybersecurity, and process improvement.Strong communication, analytical, and decision-making abilities.High emotional intelligence and ability to navigate complex environments.Reporting & EnvironmentReports to the CTO and collaborates with senior city leadership. Occasional travel and adaptability to dynamic priorities are required. The CTxO is expected to model excellence, resilience, and innovation. Under administrative direction, is responsible for serving as the Technology Director/CIO (U) in his or her absence and for assisting in the overall operations and administrative management of the Department of Technology; performs in related duties are required.Examples of WorkDirects the activities of the Department of Technology's infrastructure and technical groups including contracts, legislation, and requests for proposals; Serves as an advisor to the director on information technologies; Assists the Chief Information Officer in establishing Citywide information systems policies and standards; Develops, coordinates, and implements department's Chargeback Model as it relates to the Service Catalog; Serves as the Citywide contact as it relates to infrastructure, technical support, and the billing model; Serves as an advisor to the director on activities or functions related to asset management; Facilitates the development and maintenance of the City's information systems and promotes the use of appropriate technologies to facilitate efficient and effective service delivery; Assists the director in coordinating technology policies and initiatives across departments and with other governmental entities; Participates in the formulation and implementation of rules, regulations, and policies; Develops and coordinates special projects or programs initiated by the department; Assists in the preparation of the departmental budget; Keeps the director informed on a timely basis of all situations that could affect the accomplishments of departmental goals and objectives.Test/Job Contact InformationRecruitment #: 25-0050-V1Employment Type: Full-Time (Regular)Should you have questions regarding this vacancy, please contact:Kimberly HetterscheidtDepartment of TechnologyOffice of the Technology Director1111 E Broad St.Columbus, Ohio 43205P: (614) 645-0367E: khetterscheidt@columbus.govThe City of Columbus is an Equal Opportunity EmployerThe City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:+ Medical+ Dental+ Vision+ Short-term Disability+ Life Insurance+ Wellness Program+ Tuition ReimbursementSpecifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.Employer: City of ColumbusAddress: 77 N. Front Street, Suite 330Columbus, Ohio, 43215Phone: (614) 645-8301Website: https://new.columbus.gov/Government/Departments/Civil-Service-Commission