Case Management Manager

1 week ago

Bethesda, United States Disability Solutions Full time

The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization like no other. For decades, we have been taking major steps and pioneering new ways to advance the mission to find a cure for cystic fibrosis and to provide all people with CF the opportunity to lead long, fulfilling lives by funding research and drug development, partnering with the CF community, and advancing high-quality, specialized care.

We are the global leader in the search for a cure for cystic fibrosis and nearly every CF drug and therapy available today was made possible because of CF Foundation support. We did this not only for the close to 40,000 people living in the U.S. with CF - and the estimated 105,000 people worldwide - but for the people with CF and families who have worked tirelessly to support the mission.

These achievements have required dedication and unwavering commitment from a talented team of CF Foundation employees. We promote an environment that attracts -- and retains -- a diverse group of talented people who are passionate about eradicating this disease . Join us and you will join an amazing team, devoted to our community, and our mission.

Position Description

The Cystic Fibrosis Foundation (CF Foundation) and its employees embrace their commitment to its core values. These core values are the pillars on which the CF Foundation stand and will continue to sustain us as we move forward.

  • Keep sight of what really matters: Our decisions are based on what is best for people with cystic fibrosis and their families.

  • Aspire for excellence in all we do: We take pride in our work. We are committed to continuous learning and improvement.

  • Stronger together: We collaborate and work together so that we can learn more and achieve more.

  • Innovate with courage: We embrace challenges. We reach beyond boundaries in pursuit of our vision.

  • Care about our people: We deeply care about each other and all who support our shared mission. We listen with respect. We support one another.

We are a nonprofit, donor-supported organization that has raised and invested billions of dollars to help develop cystic fibrosis therapies that have changed the lives of people with this disease. Nearly every CF medicine available today was made possible because of Foundation support.

POSITION SUMMARY:

The Cystic Fibrosis Foundation's Compass is a personalized service to help people with CF navigate insurance, financial, legal, or other issues. Compass is currently hiring a manager to lead a team of case managers. Serving as a member of the Compass management team, the Compass Manager is responsible for people management, case management expertise, and collaboration across the broader department and Foundation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manages a team of case managers, including assessing quality of work, conducting regular audits, tracking team metrics, coaching team to improve performance, and supporting team member professional development.

  • Works cases and/or directly support case management work as needed; takes point on complex cases as needed.

  • Supports care center collaboration by identifying informational needs and working directly with care teams as needed on specific cases or concerns.

  • Identifies operations and training needs and communicates them to the Compass senior management team.

  • Implements new operational processes and discuss regular tracking and feedback with the Compass senior management team.

  • Maintains knowledge of insurance practices, healthcare landscape, and resources available to people with CF; serves as internal and external content expert on insurance and financial assistance options.

  • Ensures coordination and alignment with other Compass management team members.

  • Liaises with Policy & Advocacy colleagues to ensure integration in department efforts.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Bachelor's degree required.

  • Minimum of six years management experience in a similar environment preferred.

  • Ability to train, direct, and assist others with competence and tact.

  • Ability to proactively analyze and solve problems.

  • Knowledge of customer service principles and practices.

  • Extensive knowledge of third-party payers, private (both local and national), federal, and state.

  • Strong oral and written communication skills.

  • Attention to detail and effective follow-up skills.

  • Ability to organize and prioritize work.

  • Basic computer skills necessary, including, Oracle CSM, MS Word, Excel, and Outlook.

  • Demonstrated command of knowledgebase integral to supporting client.

  • Ability to maintain a responsible and professional attitude at all times.

REPORTING RELATIONSHIPS:

  • Reports to Director, Compass Program and Operations.

  • Manages a staff of 5-7 direct reports.

WORKING CONDITIONS:

  • Normal office environment with little exposure to excessive noise, dust, and temperature.

  • No heavy lifting required.

  • Some travel may be required.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

This position will be posted for a minimum of 5 days or until the position is filled. Applications will be accepted on an ongoing basis, so candidates are encouraged to apply promptly if interested.

The salary range is $77,100.00 to $96,400.00. Specific salary varies based on geographic location and is commensurate with experience.

Total Rewards: The CF Foundation is committed to offering competitive compensation (base pay and incentive), benefits, and professional development opportunities that maximize our ability to recruit, retain, reward, and motivate a highly qualified and diverse workforce. Our comprehensive benefits package includes medical, dental, and vision coverage; a holistic well-being program; health savings and flexible spending accounts; employer-provided life and disability insurance; retirement savings benefits; and a variety of work-life benefits to support employees and their family members. In addition, the CF Foundation offers full-time employees 20 days of vacation and 10 days of sick per year, prorated based on hire date, as well as 14 paid holidays, 2 personal days, and a variety of generous leave benefits. Visit ourWhy Work at the Cystic Fibrosis Foundationpage to learn more.

The CF Foundation is an equal opportunity employer that is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, pregnancy, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.

Reasonable Accommodations: The CF Foundation is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at HROps@cff.org.

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