Supervisor, Inside Sales

Inside Sales SupervisorMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryResponsible for leading a team of inside sales representatives who engage potential prospects via phone to educate and enroll into our Government Programs (DSNP -Senior Care Options and One Care or Medicare Advantage) plans. The supervisor will ensure that the team meets or exceeds sales targets, adheres to regulatory requirements, and provides excellent customer service throughout the sales process. The supervisor will partner with the manager on a number of growth and retention strategies and activities. This role combines leadership, strategic oversight, and a proficient understanding of state and federal rules and regulations around Medicaid and Medicare.Essential FunctionsConduct regular one-on-one meetings, call monitoring, and performance reviews with sales reps to provide feedback and coaching.Monitor and track individual and team sales performance, ensuring targets are met or exceeded.Foster a positive and high-performance team culture, promoting collaboration, accountability, and continuous improvement.Provide ongoing training and development to new and existing inside sales reps.Ensure accurate and up-to-date customer records in the CRM system, with proper follow-up and documentation.Ensure that all sales activities and processes align with company policies, procedures, and compliance requirements.Track key performance indicators (KPIs) and adjust tactics to improve sales conversion rates.Use sales data to identify areas for improvement and recommend adjustments to sales strategies.QualificationsBachelor's Degree (experience can be substituted for degree) preferredAt least 5-7 years of experience in sales, healthcare, or insurance, with a focus on Government Markets requiredAt least 3-5 years of Contact Center Experience requiredAt least 1-2 years of management experience requiredKnowledge, Skills, and AbilitiesFamiliarity with relevant healthcare regulations, including Health Insurance Portability and Accountability Act, to ensure compliance and maintain patient confidentiality.Familiarity with call center software, customer relationship management systems, and other relevant tools used in a call center environment.Familiarity with the healthcare industry, hospital operations, and medical terminology is important for effectively understanding and addressing customer inquiries.Ability to motivate and inspire staff to provide exceptional customer service while maintaining productivity and efficiency.Proficient problem-solving skills to handle escalated or challenging customer interactions effectively.Dedication to providing exceptional customer service and ensuring a positive experience for patients, visitors, and other stakeholders.Additional Job Details (if applicable)This is a remote role that can be done from most US statesRemote TypeRemoteWork Location399 Revolution DriveScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$78,000.00 - $113,453.60/AnnualGrade7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.