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Business Analyst
2 months ago
Job Title- Technical Business Analyst
Job Location- San Francisco, CA hybrid role
Job Duration-Contract
The Technical Business Analyst is to provide as-needed analytical support for website and email domain migration, which encompasses disaster recovery. This role will include but is not limited to website and e-mail migration domain expertise, conducting technical research, drafting technical requirements, reviewing, and documenting policies and procedures, and serving in an advisory capacity to the ITS Program / Project Manager. Additional tasks are to be defined by the ITS Manager due to the agile nature of this project. This position will not supervise staff but will need to be able to work closely with City Staff and Consultants. Maintaining good working relationships with colleagues and partners is critical to the success of this project.
Work assignments will be provided to the Technical Business Analyst by the ITS Program and Project Manager.
The Technical Business Analyst tasks are subject to change and are contingent on the SFPUC business needs. Responsibilities for this project include but are not limited to the following:
1. Task 1: Professional Services
· Provide analytical support and serve as a subject matter expert to the ITS Program and Manager for disaster recovery service efforts, website and e-mail domain migration.
· Lead requirements gathering discussions, analyze and draft technical requirements.
· Create various types of reports, maintain records for system documentation, and provide functional support for large-scale projects in ITS Portfolio Management.
· Intermediate to advanced experience using Microsoft applications; Excel, Word ,PowerPoint, Teams and SharePoint.
· Familiar with website redirects, email domain redirects, and e-mail delivery processes.
· Documenting requirements for ITS for business processes and applications.
· Experience with documenting requirements for website and email domain migration
· services, which will include domain updates within various applications.
Task 2 Disaster Recovery Analysis
· Analyze existing policies and procedures, provide recommendations for improvements, and document requirements as needed. Responsible for documenting risk management and contingency plans.
MINIMUM QUALIFICATIONS DOCUMENTATION (PASS/FAIL)
· Minimum of 10 years of experience working in an IT Business Analyst capacity, or similar technical role supporting large-scale programs or projects. Acceptable Written Verification Documentation Includes:
· References from clients where technical services were performed
· Contracts with similar services that clearly outline the required documentation below. Documentation must confirm the following details: (a) project scope, (b) project cost, project start and end dates, and (d) client name and contact information.
