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Director, Client Onboarding
4 weeks ago
Director, Client OnboardingKobalt Music is seeking a Director, Client Onboarding to oversee the onboarding of key clients across the business. This pivotal role ensures that clients move seamlessly through the onboarding lifecycle from contract entry to catalog ingestion, copyright registration, and beyond while proactively addressing potential roadblocks.You will serve as the central point of contact for priority onboarding projects, managing complex workflows and collaborating cross-functionally to deliver a world-class experience for Kobalt's clients. This position blends project management, client service, and data analysis, and is ideal for someone who thrives on detail, collaboration, and solving complex challenges.Client Onboarding ResponsibilitiesConduct pre-deal implementation scoping calls for large client onboardings to define needs, scope, and timelines.Lead post-deal kickoff meetings, outlining key milestones and expectations for internal and external stakeholders.Manage end-to-end project timelines, coordinating across departments to ensure smooth onboarding.Partner with Contract Administration, Copyright, Royalties, and Technology teams to remove barriers and maintain momentum.Review, clean, and analyze large datasets (CWR v2.1/v2.2, catalogue shipments, CIF, .csv files) to ensure accurate data ingestion.Monitor onboarding performance metrics and proactively identify areas for process improvement.Support income tracking and revenue recognition activities across key client accounts.Who You AreSkilled at managing multiple onboarding projects with complex dependencies and cross-functional teams.Comfortable handling large datasets and reconciling client data with precision and consistency.Exceptional communication and problem-solving skills with a service-first mindset.Proficient in Excel (pivot tables, vlookups) and data handling; experience with SQL is a plus.Adapts rapidly to new systems, processes, and business priorities while maintaining high standards of accuracy.Demonstrable experience in client onboarding, project management, music publishing, or a related field.Strong technical skills in Excel, CSV handling, and data reconciliation.Experience working cross-functionally with Legal, Finance, Operations, and Client Service teams.Knowledge of music publishing, royalties, and copyright is highly desirable.Proven ability to manage multiple projects and meet tight deadlines in a dynamic environment.What Success Looks LikeBy Month 3: You'll have developed a clear understanding of Kobalt's onboarding processes, tools, and cross-team collaboration workflows. By Month 6: You'll be independently managing multiple large-scale client onboardings with precision and confidence. By Year 1: You'll have optimized onboarding processes, contributed to automation initiatives, and improved overall client onboarding efficiency.Key Behaviours for SuccessClient-Centric Thinking: Anticipates client needs, ensuring a seamless and professional onboarding experience.Attention to Detail: Maintains rigorous standards for data accuracy and documentation across complex onboarding workflows.Collaborative Leadership: Works effectively across departments, building strong partnerships to deliver successful outcomes.Interview ProcessIntroductory call with a member of our Recruitment TeamInterviews with the Onboarding and W&PR leadership teamOptional task or case study (role dependent)Final stage interview and Q&AFeedback at each stageWe aim to complete the full interview process from the initial screening call to the offer within three to four working weeks. Our Recruitment Team will keep you informed throughout.Why Choose UsAt Kobalt, we've championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We're proud to work with some of the world's most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, and Andrew Watt, as well as acclaimed writers like Simon Aldred and Clarence Coffee Jr.We're a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative shape how we work and grow together.Kobalt is an equal opportunity employer. We are committed to building a diverse, inclusive, and supportive workplace. If you need any adjustments during the hiring process, please let us know.Important NoticeApplicants must be eligible to work in the United States. A full background check will be conducted upon acceptance of an offer.
