Customer Success Supervisor
3 weeks ago
Signature Customer Success SupervisorExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.This position will support a territory including Dearborn, MI, Southfield, MI, and Dearborn Heights, MI.SummaryThe Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.Key ResponsibilitiesIssue ManagementServe as the primary point of contact and advocate for assigned accounts.Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.Value Creation / ProposalsProactively engage existing customers to enhance value and prevent churn.Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.Identify low-touch upsell opportunities and guide customers to resources for additional value.Develop strategies for upselling / cross-selling opportunities to drive account growth.Drive product adoption and educate customers on products and services.Territory ManagementManage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.Monitor customer health metrics to measure satisfaction and prevent churn.Feedback CollectionUpdate UPS DRIVE with retention data, planning next steps for churn prevention / growth.Qualifications0-4 years in customer success, support, or related customer-facing roles.SMB account management experience.Ability to manage multiple customer engagements through strong organizational skills.Data-driven mindset.Excellent written communication skills.Employee Type:PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.Other Criteria:UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.Basic Qualifications:Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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Customer Success Supervisor
3 weeks ago
Dearborn, United States UPS Full timeSignature Customer Success SupervisorThe Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in...
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Customer Success Supervisor
2 weeks ago
Dearborn, United States Michigan Staffing Full timeSignature Customer Success SupervisorExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the...
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Connected Customer Supervisor
4 weeks ago
Dearborn, United States Floor & Decor Holdings Full timeConnected Customer SupervisorThe Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional...
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Area Supervisor
4 weeks ago
Dearborn, United States McDonald's Full timeMultiple Restaurant SupervisorAre you a high-energy leader who thrives on developing people, driving results, and delivering exceptional customer experiences? Join the Evans Family Restaurants, a family-owned and operated McDonald's franchise, as a Multiple Restaurant Supervisor and take your career to the next level.We're seeking an experienced,...
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Area Supervisor
2 weeks ago
Dearborn, United States McDonald's Full timeAre you a high-energy leader who thrives on developing people, driving results, and delivering exceptional customer experiences? Join the Evans Family Restaurants, a family-owned and operated McDonald's franchise, as a Multiple Restaurant Supervisor and take your career to the next level.We're seeking an experienced, enthusiastic, and results-driven...
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Area Supervisor
2 weeks ago
Dearborn, United States McDonald's Full timeAre you a high-energy leader who thrives on developing people, driving results, and delivering exceptional customer experiences? Join the Evans Family Restaurants, a family-owned and operated McDonald's franchise, as a Multiple Restaurant Supervisor and take your career to the next level. We're seeking an experienced, enthusiastic, and results-driven...
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SR Route Supervisor
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Dearborn, United States Universal Logistics Holdings Full timeAre you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout...
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Project Supervisor
4 weeks ago
Dearborn, United States Stratosphere Quality Full timeProject SupervisorProject Supervisors are responsible for project set up, managing customer deliverables and team member expectations and general supervision. Ongoing training with team to maintain consistent work and communication with customers and employees. Project Supervisors travel to the manufacturing plants, where the parts are being made or the...
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shift supervisor
2 weeks ago
Dearborn, United States Starbucks Full timeStarbucks - 22155 Michigan Ave [Shift Manager] As a a Shift Supervisor at Starbucks, you'll: Organize opening and closing duties as assigned; Follow all cash management and cash register policies; Assist with new partner training by positively reinforcing successful performance; Discover and respond to customer needs; Develop positive relationships with...
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Area Supervisor
2 weeks ago
Dearborn, MI, United States McDonald's Full timeAre you a high-energy leader who thrives on developing people, driving results, and delivering exceptional customer experiences? Join the Evans Family Restaurants, a family-owned and operated McDonald's franchise, as a Multiple Restaurant Supervisor and take your career to the next level. We're seeking an experienced, enthusiastic, and results-driven...
