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Senior Experience Analyst/Experience Analyst
1 month ago
Overview To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members. Responsibilities Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products Perform advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision Conduct and facilitate User Acceptance Testing by validating the definition of Done Proactively sizes business opportunities and potential improvements Engages in product team decision making, being able to push back and propose initiatives based in data Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment Package strategic and analytical insights into clear, concise and "executive-ready" presentations Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team Know the key metrics to be measured and how to measure it Produce data-driven analysis to substantiate hypotheses Conduct competitive reviews and benchmarking Assist management with integrating usability studies, user research, and market analysis to into product requirements Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team Perform other related duties as required Qualifications Working knowledge of analytics, user experience design and business impact Business acumen with ability to leverage expertise with credibility and impact Experience analyzing user experience and cost, to size impact and opportunities Strong multi-tasking and the ability to meet deadlines Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.) Exposure to working in an agile environment Ability to develop and maintain strong relationships across the organization Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry Advanced analytical and research skills along with experience working with data in a highly analytic environment Strong communication and collaborative skills Maintain skills up to date with industry standards Desired Qualification(s) Background in technology or entrepreneurship Knowledge of credit union operations/processes and procedures Bachelor's Degree in Information Technology, Strategy or other related field Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • Fortune 100 Best Companies to Work For 2025 • Yello and WayUp Top 100 Internship Programs • Computerworld® Best Places to Work in IT • Newsweek Most Loved Workplaces • Fortune Best Workplaces for Women ™ 2024 • 2025 PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies in America • Military Times 2024 Best for Vets Employers • Best Companies for Latinos to Work for 2025 • Forbes® 2025 America's Best Large Employers • Forbes® 2025 America's Best Employers for New Grads • Forbes® 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2025 Handshake Early Talent Award From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page () of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27581
