Unit Coordinator I

OverviewWe're not just behavioral health peoplewe're crisis people.Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.ResponsibilitiesWhat You'll Do:The Unit Coordinator I plays a key role in ensuring the smooth, day-to-day functioning of the unit by providing administrative and clerical support to clinical services. This role is often the first point of contact for individuals and families, and it requires a warm, approachable attitude paired with strong organizational skills. Responsibilities include managing registration, verifying insurance, answering phones, coordinating unit logistics, and working closely with the clinical team to support quality care.Greet individuals, families, and visitors with a friendly and professional demeanor, helping to create a welcoming and supportive environment.Registers individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).Works collaboratively with the clinical team and communicates any concerns regarding an individual's presentation (psychiatric or medical) to the appropriate discipline.Maintain unit security by following procedures, monitoring the visitor log, and issuing appropriate badges.Accurately manage episodes of care in the Electronic Health Record (EHR) and coordinate discharges with inpatient facilities.Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.Coordinates the ordering of individual meals, equipment, and maintains unit supplies necessary for daily activities.Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors and vendors.Answer incoming calls, provide information, transfer calls and/or take messages as necessary.Complete all required training, attend monthly meetings, and maintain required competencies.Coordinates civil commitment process with all necessary stakeholders, notarizes legal petitions.Performs all other duties as assigned.QualificationsWhat You'll Bring:High School Diploma or equivalent1 year of exceptional service customer service-oriented work experience3 years of clerical experienceCurrent Notary or have the ability to become a notary within the first 90 daysMust be able to perform Safe Clinch patient restraint techniquesThe company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the company's exemption process prior to their start date as a condition.State of Virginia Fingerprint ClearanceMust be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background checkMust be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry SearchIt would be great if you had:Previous behavioral health experienceWhat We Offer:Full-time only:Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital IndemnityCHS pays for Basic Life, AD&D, Short and Long-Term DisabilityVoluntary Life insurance option for employees and their familiesHealth Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)Flexible Spending Accounts (health care and dependent care)401k company match after 6 months (50% of deferrals up to 6% of compensation)Generous PTO starting at 160 hours accrued annually and 12 recognized company holidaysAll employees (Pool, Part-time and Full-time):Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online supportAfter 90 days, you are auto enrolled in the 401k PlanConnections Health Solutions is proud to be a Second Chance employer.#INDWBEEO StatementConnections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.