Ship Clerk, STL9

1 week ago

Lebanon, United States Amazon Full time

Ship Clerk PositionShip Clerks play a crucial role in the Middle Mile network and are responsible for delivering our mission to be Earth's most customer-centric company. Ship Clerks are responsible for daily management of department duties including planning loads around standard departure times, load flow control, and ensuring proper trailer utilization. Ship Clerks can assign job duties, provide work direction, and communicate with internal and external partners. Ship Clerks will drive and execute standard work in areas impacting Safety, Quality, Productivity, Utilization, and On-time Performance. They will help support daily management of department duties including Load planning, Load Flow Control, Load Quality, TDR, Communicating to Upstream and Downstream Partners, Allocating Labor, Leading Meetings, and Assigning job Duties. Ship Clerks will escalate any barriers to their Operations Leaders and work with them to mitigate issues impacting safety and performance.Key Job Responsibilities:Correspond with multiple shipping companies and their contactsUse multiple shipping company's software to ship and track packagesCoordinate trailers to corresponding dock doors and cross docks using SSPTroubleshoot shipping problems and errors to resolutionEnsure trailer utilization is maximized to control transportation costsEnsure on-time dock performanceAssist in updating Staging POD 5s and resource allocationOversee Load Flow Control for the buildingMaintain load level performance tracking for load planning, on-time dock performance, utilization, and misloadsCoordinate with Transportation teams on Driver issues, Trailer Pool needs, Yard Move Delays, Late Inbound volume, and Load Swaps to protect customer experienceComprehensive understanding of shipping requirements, rules and obligations by carrier, destination, and package typeEnsure that all safety measures and precautions are in place and being used regarding the docks and trailersAssisting the floor as an associate resource, training associates, and verifying SOP complianceEnsure successful area performance, through tracking, reporting, and feedback of associate performanceParticipate in Operational Excellence initiatives in some capacityFilling in as needed with production dutiesFully understanding workflow and daily production goalsReviewing and updating SOP as requiredAssisting in keeping work area clean and organizedIdentifying and addressing safety hazards within the work areaParticipating in safety initiativesReferring all job injuries or safety violations immediately to Area Manager

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