Senior Personal Banker

Senior Personal Banker - Newark Wilson Ave (Full-time)Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience.Position Overview:At Provident Bank, the Senior Personal Banker plays a key role in the Branch sales and service environment through building mutually beneficial and long-term customer relationships by providing a positive customer experience and has a thorough understanding of our core culture of the "attraction, expansion, and retention" of customer relationships.The Senior Personal Banker provides a high-level of service while greeting customers, performing needs-based assessments, opening accounts, cross selling, tele-consulting, developing relationships, servicing accounts, and acting as lobby manager. Researches and resolves complex account issues and/or customer inquiries. Promotes organizational products and services by referring current or prospective customers to the Assistant Branch Manager, Branch Manager, Market Sales Manager, or appropriate internal or external business partners. Additional responsibilities include processing customer transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments.This position will focus on managing a book-of-business that is comprised of customers with the management objectives being retention and relationship development. Serves as a liaison to actively refer and coordinate specialist support from lending, investment, trust specialists, treasury management and other internal and external business partners. The Senior Personal Banker is self-motivated, a problem solver, functions independently and as an operational supervisor when necessary, and provides flexibility of coverage for the Branch by providing all aspects of sales and service.This position may be eligible to obtain Life and Health Licensing.All Provident Bank employees are expected to adhere to the Bank's Code of Ethics, Core Values, and Mission Statement. Works under general supervision.Key Responsibilities:Sales:Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customersPromotes bank products, refer or resolve customer inquiries concerning accounts or other banking servicesActively refers customers for commercial products or services to branch manager, market manager, or appropriate business partnerExceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationshipsAdvance the Bank's Corporate Sales Program through the consultative need's assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.Service:Identify opportunities with customers and prospective customers through lobby managementAssist customers and prospective customers with digital technologies and provide referrals to other lines of business.Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standardsResponsible for sales and serviceExecute expectations for a positive customer service experienceOperations:Ensures operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulationsLeverages lobby management as a tool for controlling and mitigating riskEstablishes customer identity according to guidelines and adheres to all other compliance proceduresAssists branch management with branch operations as neededOpening, closing, and supervising the servicing of the branch in the absence of branch managementAssists Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when neededPerforms transactions including but not limited to: check cashing, withdrawals, deposits and loan paymentsPrepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactionsAssists in training other branch employeesProvide support to the contact center when there are high call volumesHandle customer inquiries by telephoneProvides access to safe deposit boxesMinimum Qualifications:High school diploma or GEDMinimum of 6 months providing sales/service to customers in a retail environmentStrong interpersonal skills, including listening, written and verbal communicationAbility to work a flexible schedule based upon the needs of the businessDemonstrations positive and professional demeanor with all customers and co-workersStrong math and analytical skillsAbility to handle escalated matters and problem solve for resolutionUnderstand and adhere to safety and security practicesDemonstrate and apply good relationship building skillsProficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunitiesStrong customer service and advocacy skillsStrong organizational and time management skillsStrong PC skills. Ability to quickly learn various computer programs, including Microsoft officeRequired to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.Preferred Qualifications:2 years providing sales and service to customers in a retail environmentRetail banking experienceSupervisory experienceLife and Health Licenses to support investment programWorking Conditions:Retail Banking Branch AreasWork is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.Lifting from 5 to 25 lbs. (Coins)Prolonged sitting/standingOccasional bending or stooping (To retrieve coins from individual vault)Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.Pay Details: $20.62 - $25.74Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.