TEMP Customer Service Rep
3 weeks ago
Start date: ASAP
End date: April 2025
Schedule: Mon-Fri 40 hours a week
Responsibilities:
• Answer customer inquiries via email.
• Support order management processes.
• Identifying and investigating fraud cases.
• Supporting inventory updates/management.
• Identify and analyze sensitive issues and potential escalations.
• Share necessary issues with appropriate teams.
• Ensure all members receive efficient and comprehensive assistance.
• Maintain the highest level of professionalism, exhibit empathy.
• Provide thoughtful and prompt resolutions.
• Present highly strategic and cohesive recommendations for customer inquiries.
• Communicate service trends with the product, marketing, and technology teams.
Qualifications:
• Standard CS experience - preferably DTC fashion brand(s)
• Proficient with Excel - experience using VLOOKUPS and pivot tables a plus
• Experience using Shopify, FullCircle, Kustomer, Loop, Global-E, and PayPal.
• Experience assisting with loyalty program or membership inquiries
• Proven related experience within E-Commerce Customer Service
• Strong written communication and customer service skillsLearn More
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