TEMP Customer Service Rep

3 weeks ago


San Jose, United States 24 Seven Full time
Apparel brand is looking to hire aTempCustomer Service RepAs the CS Rep you will be responsible for providing exceptional customer service to customers via e-mail. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers. The ideal candidate must have standard CS/CX experience but also experience with Operations and backend systems.

Start date: ASAP

End date: April 2025

Schedule: Mon-Fri 40 hours a week

Responsibilities:

• Answer customer inquiries via email.
• Support order management processes.
• Identifying and investigating fraud cases.
• Supporting inventory updates/management.
• Identify and analyze sensitive issues and potential escalations.
• Share necessary issues with appropriate teams.
• Ensure all members receive efficient and comprehensive assistance.
• Maintain the highest level of professionalism, exhibit empathy.
• Provide thoughtful and prompt resolutions.
• Present highly strategic and cohesive recommendations for customer inquiries.
• Communicate service trends with the product, marketing, and technology teams.

Qualifications:

• Standard CS experience - preferably DTC fashion brand(s)
• Proficient with Excel - experience using VLOOKUPS and pivot tables a plus
• Experience using Shopify, FullCircle, Kustomer, Loop, Global-E, and PayPal.
• Experience assisting with loyalty program or membership inquiries
• Proven related experience within E-Commerce Customer Service
• Strong written communication and customer service skillsLearn More
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