Online Sales Agent

2 weeks ago

Corona, United States Woodside Homes Full time

Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience, and processes that encourage our customers to realize their ideal lifestyle.


Now, Woodside has found its own place to call home as part of Sekisui House. Founded in 1960, Sekisui House, Ltd. is one of the world’s largest homebuilders and an internationally diversified developer, with cumulative sales of over 2.6 million homes. Based in Osaka, Japan, Sekisui House has over 300 consolidated subsidiaries and affiliates, over 29,000 employees, and is listed on the Tokyo Stock Exchange and Nagoya Stock Exchange.


Sekisui House aims to create homes and communities that improve with time and last for generations. With “Love of Humanity” as its Corporate Philosophy, Sekisui House believes that homes should offer comfort, security, and peace of mind for residents while maintaining harmony with the environment and its surroundings. Sekisui House has sustainability as a core corporate target and is now the global leader in the construction of net-zero-energy houses with more than 70,000 of them built since the product was launched in 2013. In 2009, Sekisui House expanded into several new international markets and now operates in the United States, Australia, China, Singapore, and the United Kingdom.


The Online Sales Agent will respond to new home sales phone calls, emails, web inquiries, and chat inquiries and direct pre-qualified leads to the appropriate sales office at Woodside Homes communities. This role serves as the first point of contact and local market expert for all new leads and as the liaison between new homebuyers and the Woodside Homes sales agents. They will drive traffic and sales to the communities by nurturing leads and key influencers (i.e. Realtors) through the delivery of timely and content-rich communication. They will also facilitate a continued interest in and excitement for Woodside Homes – our homes and communities.


GENERAL DUTIES AND RESPONSIBILITIES:


  • Provide an ongoing, exceptional customer experience.
  • Respond promptly and informatively to all internet leads, caller inquiries, and chat inquiries.
  • Build rapport with the prospective buyer, answer questions, guide them through the discovery process, highlight amenities and features, and provide appropriate information to generate further interest.
  • Utilize “lead management” software (HubSpot) to manage and nurture leads and realtors through a series of follow-ups while maintaining continuous engagement and uncovering incremental sales.
  • Utilize strong prospecting skills to nurture all leads until they are ready to move to the next phase of the sales process.
  • Schedule the initial appointment between the customer and the Sales Agent.
  • Initiate and maintain email drip/nurture campaigns using HubSpot.
  • Maintain positive relationships with on-site Sales Agents through regular contact, attending sales rallies, and participating in ongoing training.
  • Coordinate with the Marketing Department to maintain the accuracy and relevance of the information on the website and all internet-related marketing.
  • Responsible for extensive product and community knowledge to assist in generating internet leads.


KNOWLEDGE, EDUCATION AND EXPERIENCE:


  • High School graduation or equivalent. Bachelor's degree in business or related field preferred.
  • Previous experience in internet sales and/or marketing, outside sales, or lead generation preferred.
  • Knowledge of functions and phases of home building preferred.
  • A real estate license when required by the assigned state.
  • Ability to upload photos, edit and manipulate information, and perform other web-based tasks.
  • Strong interpersonal/communication skills.
  • Strong oral/written communication skills; excellent telephone skills.
  • Ability to effectively communicate and work with prospective buyers with all levels of interest, and varied personality types.
  • Strong closing skills with the ability to ask for and secure appointments.
  • Excellent computer skills; proficiency with Microsoft Office applications, including Outlook, Word, and Excel.


KEY PERFORMANCE INDICATORS:


  • PASSION for our customers.
  • Conduct business with INTEGRITY.
  • Foster an environment of TEAMWORK AND TRUST.
  • Pursue EXCELLENCE in everything we do.
  • Be good STEWARDS to create stakeholder value.
  • Demonstrate timely responses to all inquiries according to defined response times.
  • Analyze, track, and communicate online sales data.
  • Provide an exceptional customer experience.
  • Demonstrate significant results in converting inquiries to sales appointments.
  • Demonstrate a highly professional presence that provides customers with appropriately scheduled appointments, excellent preparation, and knowledge for the subsequent sales visit.
  • Positive feedback from both customers and team members.
  • Observed performance of Woodside Homes values.
  • Measurable increase in conversion of inquiries to sales appointments.
  • Effective and timely communications with prospects measured by objective time of delivery (as required) and observation of the effectiveness of communications.
  • Accuracy of analysis data provided to corporate, division, lenders, and sales teams demonstrating performance and value.
  • Observed measurement of effective processes through shortened timelines, effective document processing, and improvements to process flow.


BENEFITS:


  • 401(k) & 401(k) Matching
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Life Insurance
  • Paid Time Off


We recognize that few applicants may "check all the boxes," but each person has unique strengths they would bring to the table. We are committed to building a diverse and authentic work culture, so we invite you to apply anyway. You belong here.


Woodside Homes is an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability, or any characteristic protected by law. Diversity is critical to the growth of our company, and we understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodation for candidates with disabilities during the recruiting process. If you need assistance due to a disability, please get in touch with us.

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