Sales and Service Associate

Sales and Service AssociateThe Sales and Service Associate is responsible to perform a dual role in a branch, as needed. This position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability, and customer satisfaction. The Sales and Service Associate is responsible for the accurate processing of customer transactions while providing courteous, timely, and informative service with which the customer feels completely satisfied. Emphasis is placed on identifying clients' needs and delivering tailored solutions through a best in class customer experience.In this position, you will:Sales - Work with branch manager and supervisor to attain or exceed individual goalsConfidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities and provide the products/services that are most appropriate for their situationConduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc.Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve resultsEducate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account featuresStay abreast of changes to banking environment, bank competition, and customer's business environmentOperations - Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and auditsEffectively execute teller banking transactions in accordance to Popular's policies and procedures and in adherence to legal and regulatory requirementsAssist in the processing of night depository bags and currency, and ATM settlements as requiredBest in Class Customer Experience - Consistently perform sales and service activities by adhering to Popular's key values: professionalism, accountability, customer centricity, and securityPromote environment of ongoing customer feedback and continuous improvementEffectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant mannerRisk Management - Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adheredCollect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documentsPromote the branch's active involvement within the community and report all CRA related activities to appropriate unitProactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisorsMaintain confidentiality of customer information and adhere to bank policies and procedures at all timesTo be considered, you will need:Minimum Required: High School Diploma or equivalent along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and trainingNMLS registration; Safe Act compliantBase Salary & BenefitsOur base salary for this position located in New York generally ranges between $24.00 and $26.50 per hour, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.