Manager Customer

At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature‘s Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestle Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

The Customer Development Manager for is responsible for the functional management, leadership and execution of all sales related activities for the full NHSc portfolio of brands within the Rite Aid account. The individual will work closely with the internal strategy, category management, finance, and functional support teams to identify and develop business opportunities that will advance our partnership and industry leadership with Rite Aid. Specific accountability will include hitting annual financial targets, building impactful relationships with customers and across NHSc. This position is remote in the Northeast region.

Responsibilities:

• Develop strategic and winning relationships throughout Rite Aid.
• Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service.
• Detailed understanding of the Customers go-to-market model including Category Management strategy
• Deliver against sales targets and new product distribution goals.
• Execute our brand and category growth strategy that align with the customer.
• Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
• Maintain clear understanding of customer objectives and liaise with team leader to develop operational plans to manage execution and measure results.
• Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.
• Educate our business partners on our products, retail goals, and measurement of success.
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
• Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management
• Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).
• Work with customers to implement Retail initiatives and monitor Retail standards.
• Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and NHSc market position.
• Full responsibility for Trade Investment Management (Osprey): system input, trade fund management, direct sales forecasting and projection activities for the company.
• Strong Trade management/budget processing and an efficiency that focus on a strong ROI.
• Monthly sales and trade forecast reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.
• Full account P&L management
• Perform other duties as required.

Experience:

• Bachelor‘s degree in business or related field a plus.
• 5+ years‘ experience ideal; minimum 2 years Managing Large Customers desired.
• Sales experience in the Grocery, Drug and/or Mass retail channel(s) is required.
• Experience in consumer goods and Vitamins and supplements is highly preferred.
• Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
• Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment.
• Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals.
• Strong cross functional relationships with assigned accounts
• Proficient in MS Office Suite (Word, Excel, Power Point, etc.)

Preferred Skills:

• Ability to manage multiple priorities and multiple brands/categories
• High level of organizational skills, good written and oral communication skills
• Ability to work independently and meet deadlines
• Must be able to multi-task and follow-up when responses are needed
• Deep understanding of the assigned Customer and how to develop demand creation plans
• The ability to utilize creativity and push beyond the obvious, comfortable going into ‘unchartered‘ territory in setting out recommendations and goals
• Problem solver with a solutions oriented mindset
• Must be a dynamic leader who can push past obstacles and overcome objections
• Understand the value of listening to customers, gaining insights and moving objectives forward
• Must be an articulate communicator who can quickly synthesize data
• P&L management and strong financial acumen

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The approximate pay range for this position is $120,000 to $140,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more atAbout Us | Making an Impact | Nestle Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you‘re at the forefront of our minds as we recruit top talent to join Nestle. The skills you‘ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you‘ll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .

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