Member Experience Manager
4 days ago
Member Experience ManagerThe primary function of this position is to deliver exceptional service by projecting a positive image as a Member Experience Manager of Dover Federal Credit Union by administering, directing team members, and guiding branch operations. Ensures that established policies and procedures are followed. Coaches, develops, and trains branch team members, including product knowledge, cross-selling products/services, and operational growth.Essential functions include:Perform all essential functions of the Assistant Member Experience Manager position.Meets all established branch sales and service goals.Performs various branch functions as required and assigned by the Area Support Manager.Effectively supervise the branch team, ensuring optimal performance.Participate in Financial Literacy/BVS classes as instructed by management.Recognize employees who perform at a high level.Hold employees accountable for their performance, attitude, and behavior.Demonstrate enthusiastic support of corporate mission, core values, and long-term strategic initiatives.Train and supervise branch staff.Maintain a highly motivated, well-trained staff maintaining effective employee relations.Ensure adequate staffing for efficient and secure branch operations.Conduct interviews and coordinate hiring decisions in conjunction with Assistant Member Experience Manager/Area Support Manager and Human Resources.Ensure branch staff is in compliance with policies, procedures, and all Credit Union requirements.Ensure branch staff complete outbound calls as required.Monitor branch operations to ensure that a professional image and approach are being consistently exercised.Maintain and re-order office equipment, supplies, and inventory to ensure minimum limits at all times.Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.Process membership (loan, and deposit) applications, establish new accounts for eligible members, and ethically cross-sell products and services that best meet the financial needs of the member.Assist members in performing transactions including opening and closing accounts, withdrawals, transfers, loans, including interviewing, system input, processing, and decisions, etc.Manage the security and safety for the branch, with responsibility to maintain the alarm system and to alert team members of any changes.Complete security checklist monthly according to auditing guidelines.Observe ash intake/output and order accordingly to branch limit.Maintain branch facility, production workflow, and physical environment.Provide a friendly, professional, fair, standardized, non-discriminatory and non-preferential environment for member and team members.Attend various meetings and create/submit necessary reports as needed, in a timely manner.Provide Notary service and Medallion Signature services.Participate in marketing/community events and branch-related activities to increase member experience and culture.Actively visit local businesses to cultivate new relationships and strengthen existing ones, promoting beneficial partnerships.Any other duties as assigned.
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Dover, United States Delaware Staffing Full timeSenior Manager Of Digital Member ExperienceAt CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. We are seeking a strategic and user-focused Senior Manager of Digital Member Experience to lead the evolution of our digital health and...
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Dover, United States CVS Health Full timeAt CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues –...
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Senior Manager, Digital Member Experience
3 weeks ago
Dover, United States CVS Health Full timeA leading health solutions company is seeking a Senior Manager of Digital Member Experience to enhance their digital health platform. This fully remote role involves defining member experiences, collaborating across teams, and ensuring compliance. Applicants should have 7-10 years of experience in related fields and a strong background in customer...
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Member Experience
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Dover, United States Dover Federal Credit Union Full timeA credit union is looking for a Member Services Representative in Dover, Delaware. The role involves processing member requests and payments, providing excellent customer service, and performing administrative duties. Ideal candidates have a high school diploma, and customer service experience, and are proficient in Microsoft Office. This position offers an...
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Customer Experience Manager
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Dover, Ohio, United States Unified Bank Full timeUNIFIED BANK, in Dover, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK's Customer Experience & Sales Executive.Responsibilities include, but are not limited to:Leading the Dover Banking Center according to the Bank's culture, The UNIFIED Way.Supervises and develops...
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member solutions manager
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Dover, Delaware, United States Dover Federal Credit Union Full time:General SummaryThe Member Solutions Manager is a pivotal asset in the Credit Union's risk management and collection endeavors. Through exemplary leadership, the Manager guides a team of Collection Specialists, ensuring a seamless collections process and collaborating with leadership to establish best practices. Additionally, the Manager spearheads the...
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Member Engagement Guide
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Dover, United States Delaware Staffing Full timeJob Opportunity at Highmark HealthJob Summary:This job collaborates with Sales Client Management and the Sales Executive team. The position will develop member transition strategies to steer the transition of members to AHN and community providers; thereby minimizing future member disruption. This position is responsible for educating members about how their...
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Crew Member
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Dover, United States McDonald's Full timeMcDonald's - 4650 MCINTOSH RD [Restaurant Associate / Team Member] As a Crew Member at McDonald's, you'll: Greet customers with a smile; Take accurate food order; Prepare all of McDonald's World Famous food; Partner with other Crew and Managers to meet target goals during your shift; Ensure restaurant cleanliness and all items are well stocked...Hiring...
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Crew Member
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Dover, Delaware, United States Bubbakoo's Burritos Full timeOverviewWe are seeking enthusiastic and dedicated Crew Members to join our team. As a Crew Member, you will play a vital role in providing excellent customer service and ensuring that our store operates smoothly. You will assist customers, maintain cleanliness, and uphold food safety standards while contributing to a positive shopping...
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Team Member
2 weeks ago
Dover, United States Tractor Supply Company Full timeTeam Member **Overall Job Summary** The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience. _Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little...
