Assistant Retreat Director

Assistant Spa DirectorBenefits:Bonus based on performanceEmployee discountsFree uniformsOpportunity for advancementOur brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.Massage Heights is seeking an Assistant Spa Director who reports directly to the Spa Director. The essential duties and responsibilities of the Assistant Spa Director are to assist the Spa Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.Here's why you'll love working at Massage Heights:Personal and Career DevelopmentRobust Leadership TrainingBeautiful RetreatsMassage Heights Family FundEmployee DiscountsDigital Work EnvironmentSchedule/Expected Work Hours:Must be able to work varied hours to include weekends, evenings, and holidays6-8 hour shiftsDay, evening, and weekend shifts availableJob Summary:Assist the Spa Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily. Responsibilities:Assist with recruitment, hiring, training, developing, and retaining employees.Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.Manage team member schedules to ensure proper execution of daily operations.Collaborate with the Spa Director to set individual team member and overall Retreat goals.Create an environment that is passionate about providing awesome guest service.Build guest loyalty by consistently following the proven operating system of Massage Heights.Qualifications:Minimum 1 year of sales or membership management experienceDevelop and execute a comprehensive sales strategy to drive membership growth and increase overall sales.Growth mindset with leadership, organization, communication, and interpersonal skillsExperience in training, coaching, and conflict resolutionIdentify new revenue streams and partnership opportunities that align with business objectivesBuild and maintain strong relationships with members to enhance customer satisfaction and retentionRegularly report on sales performance, membership growth, and key metrics to the team membersPreferred Qualifications:Knowledge of CRM and sales software tools.Experience in the wellness, fitness, or massage industryExperience working in a franchise model and wellness or massage industry is a plus.Company Overview: Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.Company Values:LoyalAuthenticPassionateDiligentAt Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.