Senior Desktop Technician

3 weeks ago

Odessa, United States Odessa Regional Medical Center Full time

Senior Desktop Technician - Microsoft Environment Golden Sun TSA Services is a subsidiary of Quorum Health that provides IT and Revenue Cycle services. Golden Sun provides a range of services including patient billing, insurance and claims processing, revenue recovery, quality reporting, IT security, and maintenance and management of electronic health records. Position Details: Full-Time Onsite at Odessa Regional Medical Center Job Summary: Provide Tier 2/Tier 3 support for Windows-based desktops, laptops, and peripherals in both clinical and corporate environments. Troubleshoot and resolve complex technical issues related to Windows 10/11, Microsoft 365, and healthcare-specific applications (e.g., EHR/EMR systems). Utilize tools such as Microsoft Intune, MECM/SCCM, or similar platforms for endpoint management, software deployment, and patching. Respond promptly to service requests and incidents, ensuring minimal disruption to patient care and operations. Collaborate with clinicians and staff to ensure IT solutions support healthcare workflows efficiently and securely. Maintain system documentation, technical procedures, and asset inventory. Implement and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Participate in IT infrastructure and upgrade projects, migrations, and hardware refreshes. Mentor junior technicians and act as a point of escalation for complex support issues. Ensure adherence to HIPAA and other healthcare compliance standards in all technical work. Perform other duties and tasks as assigned by management. Qualifications: Proven experience supporting users in a healthcare or regulated environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and Group Policy. Experience with device management tools (Intune, MECM/SCCM) and remote support platforms. Familiarity with basic networking and Windows Server concepts. Strong troubleshooting skills, customer service orientation, and attention to detail. Excellent communication and documentation skills. Ability to work effectively in a fast-paced, mission-critical healthcare setting. Benefits: Competitive salary and benefits package. Opportunities for professional development and advancement. Supportive work environment with a collaborative team. Comprehensive healthcare coverage. Retirement savings plan. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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