Customer Experience Associate
2 weeks ago
Job Location
Plymouth (MN) - Plymouth, MN
Position Type
Full Time
Job Shift
Day
Description
The Customer Experience Associate will be responsible for delivering exceptional Customer Experience across all customer needs for assigned customers, working with Regional Sales Manager, Customer Experience and Product Design & Quote staff and other internal resources as needed. They will act as the primary point of contact and owner of customer relationship for key customers as allocated across the team.
KEY RESPONSIBLITIES and TASKS:
- Core internal responsibilities:
- Lead projects for designated customers across CE and PDQ for the timely and accurate delivery of all customer interactions, including quotes, drawings and ultimately finished product
- Ensure effective, accurate and timely communication across region/segment team members
- Track and document customer knowledge, ensuring that material new insights are shared with broader team
- Provide Quality Control check for quotes and drawings relative to CE Associate customer knowledge
- Fulfill key CE responsibilities in documented Quote to Delivery process for designated customers including:
- Lead vetting.
- Quote/ Revision coordination
- Quote follow up
- Reworks coordination
- Core external/customer responsibilities
- Act as hub of wheel for all interactions of EVR staff with customer contacts, either delivering answer to customer or connecting them with EVR personnel who can provide resolution, from PDQ to plant to service to installation
- Own customer relationships with assigned customers; become viewed as indispensable partner who consistently delivers on expectations
- Provide prompt, meaningful communication to customers regarding status of work, questions, terms/conditions, installation, rework to ensure that EVR can deliver on customer's needs
- Develop deep customer knowledge of personnel, business needs and strategic direction to help anticipate opportunities for Everidge to better meet customer needs
- Manage issue resolution, either directly for assigned customers or escalate as necessary
- Other duties as assigned.
Qualifications
EDUCATION/EXPERIENCE:
- 1 year of customer service experience
- Proven problem-solving capabilities in a technical environment, including problem-solving skills required
- Computer proficiency with Microsoft Office
- Exceptional customer service and communication skills required both verbal and written
- Ability to work independently, self-starter but also a strong team player with a can-do attitude
- Proven skills in time management and multi-tasking responsibilities
- Demonstrated ability to be self-directed and an independent problem solver
- Ability to expand work hours to meet deadlines and workload fluctuations
PHYSICAL EFFORT
- Ability to sit, stand, walk intermittently for 8 hours
- Ability to work on a PC as required
-
Customer Experience Associate
7 days ago
Plymouth Meeting, Pennsylvania, United States Extended Stay Full time**About the Role**We are seeking a highly motivated Customer Experience Associate to join our team at Extended Stay. As a key member of our front desk, you will be responsible for providing exceptional service to our guests.In this role, you will assist guests with all their needs, respond promptly to requests, and process reservations, registration,...
-
Customer Experience Representative
7 days ago
Plymouth, Indiana, United States Walgreens Full timeAt Walgreens, our team members deliver a distinctive and delightful customer experience. As a Customer Service Associate, you'll model this behavior and provide courteous, fair, friendly, and efficient checkout service. You will register sales on assigned cash registers and recommend items for sale to customers, suggesting trade-up and/or companion items. We...
-
Customer Experience Coordinator
6 days ago
Plymouth Meeting, Pennsylvania, United States Burlington Stores Full timeJob SummaryThe Customer Experience Coordinator will lead day-to-day customer service initiatives, driving improvement in friendliness, speed of checkout, and customer feedback surveys.Responsibilities:Model company core values and deliver a consistently great experience to all customers.Drive improvement in friendliness, speed of checkout, and customer...
-
Customer Experience Specialist
3 weeks ago
Plymouth Meeting, Pennsylvania, United States Old Navy Full timeAbout Old NavyAt Old Navy, we're all about creating amazing shopping experiences for our customers. As a Sales Associate, you'll be the face of our brand and play a key role in driving sales and delighting customers.Your Responsibilities:Express your passion for apparel and fashion trends to create memorable shopping experiences for customers;Drive sales by...
-
Customer Service Associate
6 days ago
Plymouth, Indiana, United States Wal-Mart Stores , Inc. Full timeOverviewWe are seeking a Customer Service Associate to join our team at Walmart Stores, Inc. This role is perfect for individuals who enjoy interacting with customers and providing exceptional service. As a key representative of our company, you will be the face of Walmart and play a significant role in ensuring our customers have a positive experience.
-
Customer Experience Representative
6 days ago
Plymouth Meeting, Pennsylvania, United States Knitwell Group Full timeAbout the RoleWe're looking for a talented Sales Associate to join our Plymouth Meeting Mall store team. As a key member of our sales floor team, you will be responsible for creating personalized connections with customers and guiding their shopping journey by offering styling recommendations. You'll also play a vital role in maintaining a visually appealing...
-
Customer Experience Specialist
7 days ago
Plymouth, Massachusetts, United States Savers | Value Village Full timeAbout the RoleWe are looking for a highly motivated and detail-oriented Retail Team Member to join our team as a Store Production Team Member. In this role, you will be responsible for creating an exceptional customer experience, processing donations, and maintaining store standards.Key ResponsibilitiesCreate an exceptional customer experience by providing...
-
Customer Service Associate
3 weeks ago
Plymouth, United States Savers | Value Village Full time**Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Customer Experience Specialist
1 week ago
Plymouth, Massachusetts, United States Savers | Value Village Full timeAbout the Company CultureSavers | Value Village is a purpose-driven company that's committed to making a positive impact on both the planet and local communities. Our unique business model has helped us redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse.We're proud to have a diverse and inclusive work...
-
Customer Service Associate
3 months ago
Plymouth, United States Savers | Value Village Full timeDescription Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Customer Service Delivery Associate
2 weeks ago
Plymouth, Massachusetts, United States Domino's Full timeAt Domino's, we are seeking highly motivated and customer-focused individuals to join our team as Customer Service Delivery Associates. This role is perfect for those who enjoy interacting with people and delivering exceptional service.About the JobIn this position, you will be responsible for delivering food to customers in a timely and professional manner....
-
Retail Customer Experience Representative
1 week ago
Plymouth, Massachusetts, United States Comcast Full timeJoin our team as a Retail Customer Experience Representative and take your sales career to the next level! As a Xfinity Retail Sales Consultant, you will have the opportunity to work with customers, identify their needs, and provide solutions that meet their expectations.Key Responsibilities:Represent our products and services to customers, highlighting...
-
Sales Associate
3 weeks ago
Plymouth, Michigan, United States The Kroger Company Full timeThe Kroger Company is a leading retailer seeking a Sales Associate to join their team. This role involves effective communication with customers, responding to questions and requests in a timely manner, operating equipment according to company guidelines, following basic product handling procedures, assisting with product production, packaging, presentation,...
-
Customer Experience Specialist
6 days ago
Plymouth Meeting, Pennsylvania, United States Michaels Stores Full timeJob OverviewThis Seasonal Service Team Member position is a fantastic opportunity for those who enjoy working in a fast-paced retail environment and want to make a difference in the lives of our customers. As a member of our team, you will be responsible for delivering exceptional customer service, ensuring a fast and friendly checkout experience, and...
-
Customer Service/Warehouse Associate
2 weeks ago
Plymouth, United States Daltile Full timeDal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions, and handling duties such as receiving, loading/unloading material, pulling/assembling...
-
Customer Service Associate
7 days ago
Plymouth Meeting, Pennsylvania, United States Burlington Full timeAt Burlington, we're seeking a highly skilled Customer Service Associate to join our team. As a key member of our store staff, you will be responsible for delivering exceptional customer service and ensuring a safe and enjoyable shopping experience for our customers.The ideal candidate will possess excellent communication skills, a positive attitude, and the...
-
Customer Service Associate
6 days ago
Plymouth Meeting, Pennsylvania, United States The GIANT Full timeAbout The JobWe are seeking a dedicated and enthusiastic Customer Service Associate to join our team at The GIANT Company. As a key member of our retail staff, you will play a vital role in providing exceptional customer service and ensuring that our stores run smoothly.Job ResponsibilitiesBagging items at checkout and restocking returnsRetailing carts from...
-
Customer Service Associate
3 weeks ago
Plymouth, United States PremierWireless Full timeAre you someone who Has a genuine passion for helping people, making connections, and having a positive impact on everyone they meet? Desires to learn, grow, and adapt within a fast-paced, ever-evolving environment? Is a supportive team-player coupled with a highly competitive nature? Is intrinsically motivated to succeed and takes ownership for creating...
-
Plymouth, United States Savers Thrifts Stores Full timeDescription Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Customer Service Associate
3 weeks ago
Plymouth, United States PremierWireless Full timeAre you someone who Has a genuine passion for helping people, making connections, and having a positive impact on everyone they meet? Desires to learn, grow, and adapt within a fast-paced, ever-evolving environment? Is a supportive team-player coupled with a highly competitive nature? Is intrinsically motivated to succeed and takes ownership for creating...