Technical Program Manager

3 weeks ago

Omaha, United States Insight Global Full time

Company: FiservPosition: Technical Program Manager - Client Implementation & EnablementLocation: Omaha, NE is heavily PREFERRED (relo is an option)Schedule: Onsite 5 days/ weekInterview Process: 1 round, virtualDesired start date: ASAP, Or start of Jan Desired Skillset7+ years of program/project management experience, specifically, leading technical, client-facing onboarding or implementation programs.Experience delivering complex integrations (APIs, ETL/data migrations, SSO, payment systems) across multiple engineering teamsTechnical fluency in cloud architectures (AWS/Azure/GCP), REST APIs, authentication patterns, data mapping, and CI/CDSkilled at managing multi-party dependencies (internal teams, vendors, client IT) and negotiating trade-offs under time pressureExperience with collaboration tools (Jira, Confluence, Salesforce) and program artifacts (roadmaps, RAID logs, decision logs) Plusses:Degree in Computer Science, Engineering, Information Systems, or equivalentExperience in regulated industries (financial services, payments, healthcare) with familiarity in compliance reviews (PCI, SOC, KYC/AML).Prior experience creating onboarding playbooks and automation for provisioning or data validation.Relevant certifications (PMP, SAFe, ScrumMaster). Day-to-day:A global corporation is looking to bring on a Technical Program Manager A typical day in this role involves leading technical onboarding programs for strategic clients from kickoff through go-live. You’ll define scope, milestones, and success criteria, manage complex integrations such as APIs, data migrations, and real-time workflows, and coordinate architecture handoffs and environment setup. Expect to run client-facing meetings, provide status updates, and proactively manage risks and dependencies across internal teams, vendors, and client IT. You’ll prepare runbooks, rollback plans, and monitoring for production readiness, while tracking key metrics like time-to-value and customer satisfaction. Alongside delivery, you’ll mentor implementation teams on best practices and collaborate with product and go-to-market teams to influence future roadmap based on onboarding insights.

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