Senior Clerk

Senior Clerk (1406) Citywide (C00406)Under direction, the 1406 Senior Clerk performs difficult, responsible, and specialized clerical work and may assign clerical and office work to subordinate office personnel. This is the senior-level position in the Clerk series.EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIESAccording to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.Assigns clerical and office work to subordinate personnel.Codes and indexes documents, records, and correspondence. Methods may include color code, terminal digit, numerical, alphabetical and/or chronological order to ensure proper filing and ready access of data.Disseminates information and answers inquiries by communicating with the public, departmental personnel and other departments.Explains and interprets existing laws, regulations and administrative policies governing the activities of the assigned office to the general public and other City personnel.Checks and reviews a variety of documents for completeness and accuracy.Files, maintains, and retrieves documents, records, and correspondence in accordance with established procedures.Compiles information and data necessary for the preparation of various departmental reports in which judgment may be exercised in the selection of data and materials.Prepares and maintains a variety of reports in which judgment may be exercised in the selection of data and materials.Makes mathematical computations using addition, subtraction, multiplication and division of whole numbers, decimals, and fractions.Exercises sound judgment and utilizes knowledge of applicable laws, regulations, and procedures in solving daily clerical and office problems.Receives a variety of telephone and in-person calls and routes such calls and individuals to proper places.Receives and accounts for moderate amounts of money from the collection of fees and similar sources.Operates office equipment, including calculators, photocopying equipment, adding machines, computer terminals, document imaging, fax machines and postage meters.Processes mail: opens, time stamps, sorts, and distributes the incoming mail; stuffs and seals envelopes; makes daily pickup and delivery to ensure timely mailing and receipt of mail.Note: Some positions may require heavy lifting and/or possession of a Californias Drivers License and/or bilingual skills.Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.Experience: Two (2) years of clerical experience included preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact, and processing of incoming and outgoing mail.Substitution: Any one of the following may substitute for six (6) months of the required experience:Completion of a clerical training program (240 hours); OR15 semester units (or equivalent quarter units) of coursework from an accredited college or university; ORCompletion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).Verification:Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.Note: Falsifying ones education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.Selection Procedures:Clerical Test Written Multiple Choice Exam (Weight: 100%): Qualified candidates will be administered a multiple-choice exam presented on-online. This exam is administered to determine competencies in one or more of the job-related areas. Knowledge of: standard alphabetical, numerical, and chronological filing systems. Ability and Skill to: organize and make clerical work assignments; review processed work to assure accuracy, neatness and conformance to departmental regulations and polices; interpret laws, regulations and procedures in recommending solutions to problems; efficiently and accurately file, retrieve, code and index a wide variety of documents; record information in a neat, legible and accurate manner; follow written directions; make complex computations in addition, subtraction, multiplication and division; effectively communicate and understand complex concepts, policies and procedures both to and from departmental representatives and the general public; proficiently read and review a variety of documents and forms for completeness and accuracy; exercise tact and maintain poise in resolving disputes and differences arising with the public and other personnel; use a personal computer in a network environment to enter and update data, create documents and use system applications, e-mail, spreadsheets, word-processing and organizer software.A passing score must be achieved on the examination in order to be placed/ranked on the Eligible List. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.This is a standardized multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in these examinations.Qualified candidates will be notified of the exact dates and times of the examination. If you also apply and meet the minimum qualifications for the 1402 Junior Clerk, 1404 Clerk 1408 Principal Clerk, and/or 1410 Chief Clerk recruitment(s), you will only be scheduled once for the clerical core examination.The score you achieve on this examination shall be valid and banked for three years, starting from the date of the examination. This means that, during this three-year time-period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) retake the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent (even if it turns out to be lower than your original score). Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved.The duration of the eligible list resulting from this examination process will be 24 months and may be extended with the approval of the Human Resources Director.All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.Computers are available for the public to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.Important Email Contact Information: Applicants may be contacted by email about this recruitment and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also, applicants must ensure that emails from CCSF