Telecommunications - Police Dispatcher - Springfield Regional Medical Center

4 weeks ago


Springfield, United States Bon Secours Mercy Health Full time

Protective Services Dispatch OperatorAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.PRN - Nights**Min 3 shifts in 6 week period required, but there is opportunity to work Part and Full Time Hours***Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.Essential FunctionsResponsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure.Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.Acknowledges alarm received and dispatches appropriate personnel for issue at hand.Be familiar with emergency proceduresThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.Required Minimum Education:High school Diploma/GEDMinimum Years and Type of Experience:2 or more years in telephone operations/dispatchOther Knowledge, Skills and Abilities Required:Customer services computer skills excel Microsoft wordAs a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-beingpersonally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.What we offerCompetitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discountsPaid time off, parental and FMLA leave, short- and long-term disability, backup care for children and eldersTuition assistance, professional development and continuing education supportBenefits may vary based on the market and employment status.



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