Technical Product Support Specialist

3 weeks ago


Franklin Township, United States Robert Half Full time

Job Responsibilities


The Product Technical Support Specialist will provide help desk support for customers


Support Specialists also research and test 3rd party devices for compatibility with all Brands of products


Support customers and internal staff on connectivity devices and 3rd party devices


Research and test 3rd party devices for compatibility with products as needed


Handle customer and consumer calls and emails in a manner that creates a positive experience to build loyalty to the brands


Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance


Input all calls into call tracking software


Collect and relay software information, technical problems and suggestions for improvement


Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues


May perform miscellaneous tasks/projects as directed by manager



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