Medical Equipment Customer Service Representative

Customer Service Representative Home Healthcare Intake & Insurance VerificationSupport Patients. Coordinate Care. Make a Difference.Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verificationand thrive in a fast-paced, patient-centered environmentthis role offers the opportunity to make a meaningful impact every day.Youll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.In the State of MD this position pays between $16/hr. - $24/hr. depending on related experience.What Youll Do - Essential Job FunctionsManage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).Coordinate documentation and service setup for respiratory products and medical equipment.Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.Maintain organized records and referral logs in compliance with JCAHO and company standards.Provide technical assistance and support for walk-in and retail equipment requests.Collaborate with outside agencies to resolve patient issues and ensure continuity of care.Assist with office operations including supply monitoring, deposits, and batch reporting.Why Join Rotech?Be part of a mission-driven team improving lives through home-based care.Work in a supportive environment with opportunities for growth and advancement.Competitive compensation, benefits, and employee recognition programs.Ready to help patients get the care they need at home? Apply today and join a team that puts people first.Employment RequirementsTo ensure the safety and integrity of our team and the patients we serve, employment is contingent upon:Successful completion of a background investigation (company-wide)Drug screening, when applicable to the positionA valid drivers license with a clean driving record, when driving is required for the roleQualificationsRequired Education & ExperienceHigh school diploma or GED equivalentPreferred BackgroundExperience working with medical equipmentFamiliarity with medical billing and reimbursement practicesBackground in healthcare administration or patient intakeKnowledge of medical terminologyAt least one year of related work experienceSkills & CompetenciesStrong attention to detail and ability to multi-task effectivelyExcellent verbal and written communication skills in EnglishAbility to interpret and respond to various forms of communication (verbal, written, visual)Maintain confidentiality and handle sensitive information with discretionDemonstrated problem-solving, time management, and organizational skillsCapable of working independently and collaboratively within a teamTechnical ProficiencyProficient in Microsoft Office (Outlook, Word, Excel)Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)Physical RequirementsAbility to lift and carry office and patient equipment (minimum 35 lbs)May be required to drive a company vehicle, make home deliveries, and participate in on-call rotationsRegular contact with patients and equipment may involve exposure to contagious pathogensMust be able to sit, stand, walk, talk, and listen for extended periodsRequires close vision for reading small print on screens and paperworkBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunitiesMileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401k, HSA and FSA/Dependent Care FSAMedical, Prescription, Dental and VisionLife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinations