Retail Sales Associate

Retail Sale AssociateSince 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.Major responsibilities include:Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:Greet and make customer contactUnderstand the customer's needsEducate the customer on product features and benefitsSolve any customer problems/answer any questionsTransact the sale through suggestive selling, multiple selling, and effective closingCorrectly measure and fit customers with appropriate NB productInform customers about any promotions we have runningKeep the floor always looking its best neat, organized, and well stockedMake sure items are labeled and price marked properlyProtect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near missesRequirements for success include:Must be 18 years of age or olderShould be a people personPast retail experience preferred, but not necessaryStrong customer service and verbal communication skillsDemonstrated ability to flourish in a team environmentFamiliarity with cash register functionsAbility to quickly perform basic mathWillingness to work a flexible schedule that may include weekends and holidaysAbility to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)Regular Associate BenefitsNew Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword it's part of our culture.Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.Equal Opportunity EmployerNew Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.