Regional Director of Operations

The Regional Director of Operations role is responsible for providing operational leadership, direction and administration to assigned practices within a geographic territory. The role ensures operational effectiveness and holds P&L responsibility in assigned region.We are looking for people who are:FlexibleCommittedImprovement focusedTeam focusedFunCuriousRelationship focusedListeners who relate with peopleSelf-StartersEager to learn new skillsEssential Job Functions:Knowledge of the Orthodontic Industry and practice dynamicsCollaborates with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plansParticipates in the budget preparation process and implement practice improvementsOversees local practice administrators and key team members to serve as a valuable resource in developing and executing their practice level goals and support achieving annual budget with long-term success and growth of each practice and the RegionApplies data centric approach using KPI’s to understand the business and growth drivers, collaborating with VP of Operations and implements performance improvement goals and initiatives at each practiceServes as a liaison between VP of Operations and practices to ensure the practice is receiving adequate corporate support for success in each functional areaDevelop relationships and lead monthly meetings with key stakeholders in the Region-with a key focus on partner DoctorsEnsures high quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metricsWillingness to travel 50% of the week to each practice location offering face-to-face support and guidance; seeks to listen and understand practice feedbackEnsures compliance with applicable government laws, rules, regulations and (SOP or Company) policies and proceduresPossess strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationshipServes as a cultural leader of excellence in region; monitors and manages team moraleConsults with Human Resources as necessary in employee relations and team member engagement mattersCross-functional team approach with operations, human resources, finance, and business intelligenceGathers, analyzes, and presents data with useful metrics to leadership teamStrong management skills with ability to mentor, coach, and lead team members without direct reporting relationshipHelps support office refresh and redesign for improved experiences and workflowsPerforms other duties as assigned.*Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.Essential Job Skills:Experience with managing budgets, delivering information from P&L statements delivering strong results within a growth-oriented organizationEffective written, verbal, and electronic communication that is professional in both content and deliveryAbility to gain trust and respect of the doctors, teams, and peersExcellent organizational and multi-tasking skillsAbility to take initiative and exercise independent judgment, decision-making and problem-solving expertiseEstablishes and maintains strong working relationships with various stakeholder groupsAbility to maintain confidentialityComputer proficiency in Outlook, Word, Excel, and PowerPointPractices shared accountability with other functional areas of the businessAgility by adapting as needed in role to changing prioritiesStrong financial aptitude with ability and interest in taking full ownership over the Region’s P&LAbility to work on development plans with admin, treatment coordinator, clinical, practice manager, and DoctorMinimum Requirements:Bachelor’s Degree in Business, Healthcare Administration, or related field (or equivalent work experience)5+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, and coaching)7 years relevant work experienceFlexible scheduleValid driver’s licensePreferred Requirements:3-5 years of experience in dental industry, preferably orthodonticsFamiliarity with orthodontic practice management systemsBenefits:Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTDRobust 401k plan, including a company match up to 4%