Check-in Representative

Check In RepresentativeThis position is a vital point of contact for a patient entering Stillwater Medical Group Clinics. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals, and objectives of the Stillwater Medical Group.Qualifications:Education: High school diploma or equivalentSkills required: Excellent customer service skills. Ability to interact positively with people from various cultures and backgrounds. Must successfully complete all training programs during introductory period.Experience required: Two years in a position interacting with the public using telephones. Excellent verbal communication skills. Demonstrated ability to function with multiple priorities and interruptions.Experience preferred: Two years of experience as a medical receptionist. Two years of experience in a customer service position. Graduate of a formal training program in medical reception, an equivalent program, or a customer service program. One year of customer service experience either via telephone or in-person within the last five years. Experience working with medical insurance in a professional setting.Computer proficiency: Keyboarding skills. Knowledge in Microsoft Word, Excel, e-mail, and internet products. One year of experience using data look-up and data entry functions on a PC based computer system.Essential Functions:Effectiveness Factors:Customer Service and Teamwork:Clinic Reception Duties:Check in/Check out process:Physical Factors:Duties & Responsibilities:A. Function: Effectiveness Factors:Maintains confidentiality by handling confidential material in a responsible and discrete manner. Exhibits professional conduct in interactions with patients, other staff, and outside vendors. Problem solves effectively by using sound judgment and taking appropriate action. Communicates effectively by: sharing information that others need, being direct, honest and constructive, listening and asking if not understanding. Takes responsibility to maintain and enhance job related competence by: identifying problems in work area and seeking solutions utilizing appropriate resources at all times. Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings. Maintains knowledge of SMG operations, policies, and procedures through participation in training, department meetings, and in-services. Manages time effectively by: arriving for work on time, adhering to break times, completing work within scheduled time, assisting others when time is available, making calm sensible decisions under various work situations. Follows all safety precautions, procedures, and guidelines as defined by SMG policy.B. Function: Customer Service and Teamwork:Provides patient/customer satisfaction by demonstrating concern for meeting internal and external customers' needs. Care for each person as he/she would like to be cared for by: putting the patient first at every opportunity, listening to understand each patient, showing concern for each patient, acting individually and with others to meet each patient's needs. Evaluates work and determines if further steps are needed to meet patient needs. Demonstrates an attitude of concern, compassion, and respect when dealing with patients. Responds to patient complaints in a professional manner and works toward successful resolution, documents complaint according to SMG policy. Represents SMG in a positive way with all customers both on the phone and in person and serves as a role model for other employees. Functions as part of the team by: assisting in the orientation and training of new employees, maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlined in the job description, using a multidisciplinary approach. Working together as an organization, not only as individuals or departments.C. Function: Check In Process:Daily collection of clinic co-pays and completion of all necessary paperwork. Ensure daily deposits for clinic. Accurate and timely completion of clinic specific paperwork. Provides customer-centered service. Provides telephone coverage using multiple line phone system. Performs patient advocacy functions and arranges for other need of the patient. Maintains neat appearance of waiting room.D. Function: Registration/Appointment Scheduling:Identifies various medical insurance plans and is capable of accurately entering data. Ability to provide accurate, efficient, and timely appointment scheduling at the time of check-out. Responsible for accurate, efficient, and timely registration of patients by interviewing and utilizing available resources when needed.E. Function: Physical Factors:These are the physical abilities required to perform the essential function of this position. If physical activity is required, circle how often it is done: Occasionally: 25% or less of a worker's time. Frequently: More than 25% and up to 75% of a worker's time. Continuously: 75% or more of a worker's time.1. Standing O2. Sitting C3. Walking O4. Bending F5. Stooping F6. Twisting F7. Reaching F8. Crouching F9. Crawling O10. Kneeling O11. Climbing O12. Handling (touching or manipulating) F13. Repetitive motion of: Fingers C14. Wrist C15. Arm/shoulder C16. Leg O17. Foot O18. Pinching F19. Lifting under 10lbs C20. Lifting 10-20 lbs O21. Lifting 21-50 lbs O22. Lifting over 50lbs O23. Carrying under 10lbs C24. Carrying 10-20 lbs O25. Carrying 21-50 O26. Carrying over 50 lbs O27. Pushing under 10 lbs O28. Pushing 10-20 lbs O29. Pushing 21-50 lbs O30. Pushing over 50 lbs O31. Pulling under 10 lbs O32. Pulling 10-20 lbs O33. Pulling 21-50 lbs O34. Pulling over 50 lbs OOccupational Exposure to Hazardous Materials:This position performs tasks that could involve potential exposure to: blood, body fluids, tissues, infectious diseases, hazardous chemicals.Machines, Equipment and Work Aids:Equipment and work aids: PC, Telephone, Copy machine, Fax machine.Job Description Acknowledgement/Receipt:I hereby acknowledge receipt of the Check In Representative job description. I agree, as specified in the description, to comply with the duties, specifications, and expectations. I also acknowledge that these duties, specifications, and expectations may be changed, interpreted, withdrawn, or added to by the management of the Stillwater Medical Group at any time at management's sole option and without prior notice to me. I understand that my employment with the Stillwater Medical Group is not for any fixed period of time. I may resign at any time for any reason, and the Stillwater Medical Group may terminate my employment at any time for any reason. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.