Engineer II

SUMMARY/JOB PURPOSEThe Engineer II - Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies.ESSENTIAL DUTIES/RESPONSIBILITIES: Product Development & Delivery:Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operationsProactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshesLeverage diagnostic tools, monitoring platforms and system logs to identify and troubleshoot issuesEngineer, analyze, configure, implement, and maintain technology tools and solutionsStakeholder Management & Cross-Functional Collaboration:Work closely with stakeholders to understand their technology needs and deliver solutionsContinuously evaluate user needs, proactively designing and implementing strategies that support updated, high-performing user technologies and create a positive user experienceCollaborate with cross-functional teams to implement and validate solutions as neededUnderstand and support specialized business use cases of client technologiesOperational Excellence, Quality & Compliance:Access and manage systems via administrative consoles with elevated privilegesCreate documentation for technical solutions, deployment procedures, and automation scriptsProvide product training to internal support staff on relevant technologiesSUPERVISORY RESPONSIBILITIES:No supervisory responsibilities.EDUCATION/EXPERIENCE/KNOWLEDGE & SKILLS: Education:High School diploma and 9 years of experience; orAssociate's degree and 7 years of experience; orBachelor's degree and 5 years of related experience; orEquivalent combination of education and experience.Technical certification may be requiredExperience:Proven experience analyzing and solving complex technical problems on a broad range of technology platformsExperience implementing engineering solutions to client technology issuesFamiliarity with administrative consoles and elevated system accessExperience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)Experience delivering an exceptional client experienceProven experience providing advanced level engineering supportKnowledge, Skills and Abilities:Proven ability to use engineering practices and principles to resolve technical issues in an IT environmentAdvanced knowledge of troubleshooting and maintaining client technologiesAbility to resolve complex technical issues and contribute to process improvementsAbility to work independently and exercise sound judgmentExperience with scripting or automation tools to streamline tasks and workflowsAbility to proactively seek out areas of improvement and drive solutionsEffective communication with cross-functional teams and end usersAbility to document solutions and contribute to knowledge basesStrong knowledge of product-centric and agile framework modelsWork Environment/Physical Demands:Our office is a modern, open-plan space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.May require lifting equipment up to 25 lbs.Occasional travel (5-10%)ESSENTIAL TECHNICAL DUTIES AND RESPONSIBILITIES: Utilize and maintain a wide range of digital workplace technologies including enterprise-wide collaboration, content management and productivity toolsEXPERIENCE/KNOWLEDGE & SKILLS: Experience:Experience supporting enterprise-wide collaboration, content management and productivity tools such as Microsoft Teams and SharePointExperience supporting business platforms and tools across Finance, Accounting, and LegalKnowledge and skillsProven ability to deliver a consistently positive customer experience by serving as a trusted partner to business teams, ensuring seamless adoption, usage, and support of IT enterprise tools and platforms.Demonstrated ability to quickly learn and adapt to new technologies and enterprise solutions, enabling proactive support and continuous improvement of internal tools and processes.#LI-HG1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usOur compensation reflects the cost of labor across severalU.S. geographic markets, and we pay differently based on those defined markets. The base pay range for this positionis $105,500 - $150,500 annually. The base pay range may take into account the candidate's geographic region, which will adjust the pay depending on the specific work location. The base pay offered will take into account the candidate's geographic region, job-related knowledge, skills, experience and internal equity, among other factors.In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package, including a 401k plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Employees are also eligible for a discretionary annual bonus program, or if field sales staff, a sales-based incentive plan. Exelixis also offers employees the opportunity to purchase company stock, and receive long-term incentives, 15 accrued vacation days in their first year, 17 paid holidays including a company-wide winter shutdown in December, and up to 10 sick days throughout the calendar year.DISCLAIMERThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.