Valet Services Supervisor

Valet Services SupervisorAre you looking to elevate your leadership skills? Come join our premier casino resort and entertainment destination as a Transportation Service Supervisor ensuring all guests have a memorable experience. Enjoy weekly pay, on-site clinics, and health benefits.Job Overview: Ensures excellent guest service by supervising the valet (external guests) and shuttle bus/shuttle van (internal and external guests for the enterprise and Community business properties) operations. Ensures effective guest service, handles/resolves guest issues and concerns, and is responsible for the protection of up to 1,000 guest vehicles. Drives shuttle buses and shuttle vans; and parks cars as needed.The Work You'll Lead:Supervises shuttle services, ensuring shuttles are operated in an organized, efficient and safe manner to expedite transportation of internal and external guests throughout the enterprise and Community properties. Assigns shift routes accordingly.Supervises valet staff, monitors driving habits, and ensures that performance requirements are satisfied. Handles and resolves guest issues and concerns and may provide complimentaries. Monitors for unsafe conditions and reports findings to appropriate personnel. Schedules team members based on forecasted business needs.Trains and develops team members. Recommends and participates in team member reviews and recommends disciplinary actions. Completes team member scorecards.Conducts routine inspections of shuttle buses and shuttle vans. Assists shuttle drivers with washing buses and vans. Monitor shuttle buses and vans for problems and facilitate regular biodiesel runs.Assist with traffic control as needed. Maintains traffic flow and organization in valet staging and parking areas.Assists Transportation Services Assistant Manager in training drivers.Completes daily shift reports, attendance, performance reports, accident, damage, and injury reports.Occasional tasks.Required Experience:Any combination of valet operation experience, shuttle bus service (to include 13-21 passenger buses or school bus driving experience) and/or supervisory experience to equal two years.Valid Class B (CDL) driver's license and good driving record required (Or obtain within 6 months of hire).Basic mechanical aptitude.Must have excellent guest service skills.Basic word processing and spreadsheet computer software skills.Must be able to read, write, and speak English clearly.Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.Be the Experience. Be Bold. Be Mystic.