Member Services Sales Associate

4 weeks ago

New Orleans, United States Audubon Institute Full time
Position Title: Member Services Sales Associate

Department: Member Services

Reports To: Member Services Sales Manager

Location: Central

General Summary: Drives revenue and provides an exceptional member experience through relationship building, membership and park knowledge sharing, and presenting a clean, safe, camera ready, work environment. Consistently achieves individual membership sales goals that support Member Services goals.

To deliver on the Audubon mission, the Member Services Sales Associate will:

Provide a guest experience of outstanding quality.
• Consistently provides an exceptional member experience through sales, via cashier station and Raiser's Edge database system
• Effectively communicates the value of membership, using expert knowledge to potential members, and encouraging purchase of renewal and upgrade to existing members, with a smile
• Recovers and replenishes the cashier station and maintains a clean, camera ready presentation
• Understands the Audubon Nature culture and ensures compliance with all Values & Behaviors, as well as Member Services operational standards
• Adheres to established Audubon Nature Institute uniform standards and reports to work at scheduled time, ready to work
• Additional responsibilities as assigned

Weave quality entertainment through the guest experience.
• Member Experience: ability to function as an Audubon Ambassador, ensuring the member remains the top priority; takes initiative to build a loyal member relationship
• Follows Direction: ability to sell, upgrade and provide member support with promotions and events
• Membership Packages: knowledge of Membership categories and different facility attributes
• Communication: demonstration of both verbal & written communication skills to leadership, internal & external clients; strong enough command of the English language to read, speak & write effectively
• Accuracy: ability to handle cash & provide change without error

Operate a financially self-sufficient collection of museums and parks.
• Thoroughly complete membership application and related forms, providing accurate and legible information to the processing department.
• Manage daily cash, check and credit card payments at front gate, sales cart and by telephone while adhering to Audubon's Cash Handling policy. Closes all daily sales accurately, notating any discrepancies clearly.
• Maintains the quality and integrity of ANI member information through accurate record keeping, information gathering and data entry.
• Utilizes computer system, cash register and sales cart to perform service and sales duties. Responsible for maintaining a highly organized, neat and professional workspace. Stocks office, cart and booth with necessary supplies and incentives.

The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

To deliver on the Audubon service promise, the Member Services Sales Associate will:

Welcome
• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individual to destination instead of pointing; offer assistance to people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.

Share
• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.

Inspire
• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).

Experience:
• Minimum one year sales associate or relevant experience in the retail industry with proven results
• Must be able to follow high customer service, quality and image standards.
• Positive attitude, enthusiastic and upbeat.
• Basic math, spelling and typing skills necessary. Good penmanship necessary.
• Willingness and ability to work weekends, holidays and special events as necessary.

STEP INCREASES or be determined by length of service and performance evaluation scores.

Education:
• High school diploma or equivalent
• Bachelors preferred

Software Requirements:

Basic computer abilities preferred.

Machinery/Tools/Equipment Requirements:

Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine.

Physical Requirements:
• Medium Work: exerting up to 45 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time, but may involve walking or standing for brief periods of time.
• Sitting or standing, bending, stooping, and the ability to carry items weighing up to 50 pounds.
• Constant adequate range of motion and mobility required.
• Regular near acuity with clarity of vision at 20 inches or less required.
• Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
• Regular talking and the ability to express and exchange ideas by means of language expected.
• Regular hearing and the ability to perceive the nature of sounds.
• Constant ability to read, record, or type data quickly and accurately required.

Environmental/Working Conditions:
• Working long hours between breaks or meals required.
• Ability to work under and handle stress in an appropriate manner required.
• May be exposed to high, medium, or low noise intensity.
• Constant contact with co-workers required.
• Affinity for animals preferred.
• Exposure to fluctuations in temperatures may be required.
• Exposure to outdoor conditions may be required.Learn More

  • Membership Sales and Service Associate

    3 weeks ago

    New Orleans, Louisiana, United States Stretch Zone 1058 Full time

    Grow Your Career at Stretch Zone 1058We are seeking a highly motivated Membership Sales and Service Associate to join our team at Stretch Zone 1058. As a key member of our sales team, you will be responsible for driving membership sales and providing exceptional customer service to our guests.In this role, you will work closely with our team to build...

  • Sales and Member Services Expert

    1 week ago

    New Orleans, Louisiana, United States Audubon Institute Full time

    About the OpportunityWe are seeking an experienced sales professional to join our Member Services team as a Sales and Member Services Expert. In this role, you will be responsible for promoting and selling membership packages, as well as providing exceptional customer service to existing members. Your key responsibilities will include:Selling membership...

  • Sales and Customer Service Associate

    1 month ago

    New Orleans, Louisiana, United States Spirit Halloween Full time

    Spirit Halloween is an exciting retail destination where magic comes alive during the Halloween season. We're looking for a talented Customer Service Associate who can bring our brand to life and create unforgettable experiences for our guests. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building...

  • Customer Service and Sales Associate

    1 week ago

    New Orleans, Louisiana, United States Tommy Bahama Full time

    Retail Sales PositionWe are looking for a skilled Retail Sales Professional to join our team at Tommy Bahama. As a Sales Associate, you will play a critical role in driving sales growth and delivering an exceptional guest experience.Responsibilities:Foster strong relationships with guests and provide personalized recommendationsUtilize product knowledge to...

  • Sales Associate

    5 days ago

    New Orleans, United States Steve Madden Full time

    Steve Madden - 500 Port of New Orlean Space #263 [Sales Associate / Team Member] As a Sales Associate at Steve Madden, you'll: Apply selling techniques to merchandise, develop a client base to build sales, and achieve store profit objectives; Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and...

  • Sales Associate

    1 month ago

    New Orleans, United States Tommy Bahama Full time

    Tommy Bahama - Riverwalk Outlet [Sales Associate / Team Member] As a Sales Associate at Tommy Bahama, you'll: Genuinely greet all guests with a friendly smile, select and help locate or obtain merchandise based on guest needs and desires; Learn, reference, and share current product knowledge with the guest; Provide prompt recommendations and professional...

  • Sales and Customer Service Associate

    2 weeks ago

    New Orleans, Louisiana, United States Recruit, Staff, Hire, LLC. Full time

    Company Overview: Recruit, Staff, Hire, LLC is a well-established company in the Harahan area looking for a skilled Sales and Customer Service Associate to join their team. This role will involve assisting with sales and customer service, as well as contributing to the company's growth and success.

  • Sales Associate

    1 month ago

    New Orleans, United States Torrid Full time

    Torrid - Elmwood Shopping Center [Sales Associate / Team Member] As a Sales Associate at Torrid, you'll: Provide an amazing shopping experience that will encourage positive customer connections and loyalty; Make the customer feel comfortable, cared for and confident; Cover the sales floor and help ensure all visual standards are met; Perform register...

  • Sales Associate

    3 months ago

    New Orleans, United States Spirit Halloween Full time

    Spirit Halloween - 1000 South Clearview Parkway [Sales Associate / Team Member] As a Sales Associate at Spirit Halloween, you'll: Acknowledge all guests through a greeting, smile or eye contact regardless of the task at hand; Demonstrate knowledge of store products and use this knowledge to build sales; Practice suggestive selling; Assist in merchandising...

  • Sales Associate

    3 months ago

    New Orleans, United States Walmart Full time

    Walmart - 4001 Behrman Pl - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank customers...

  • Sales Associate

    3 months ago

    New Orleans, United States Walmart Full time

    Walmart - 6000 Bullard Ave - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank...

  • Sales Team Member

    1 week ago

    New Orleans, Louisiana, United States G-III LEATHER FASHIONS Full time

    Karl Lagerfeld Paris seeks experienced sales professionals for Seasonal Sales Associate positions at The Outlet Collection at Riverwalk (New Orleans, LA).About Us:We are a leading fashion retailer with a portfolio of iconic brands, including DKNY, Donna Karan, and Karl Lagerfeld Paris. Our company culture prioritizes innovation, collaboration, and...

  • Retail Sales Associate

    1 week ago

    New Orleans, Louisiana, United States Thirteenth Floor Entertainment Group Full time

    **Job Title:** Retail Sales Associate**Estimated Salary:** $12.50 - $15.00 per hour based on experience and location in Jefferson, LA.Thirteenth Floor Entertainment Group is seeking a friendly and upbeat Retail Sales Associate to join our team! As a key member of our point-of-sale team, you will be responsible for providing excellent customer service to our...

  • Sales Associate

    1 week ago

    New Orleans, Louisiana, United States Burlington Full time

    **About the Role:**We are seeking a highly motivated and customer-focused Sales Associate to join our team at Burlington Stores, Inc. in New Orleans.As a Sales Associate, you will be responsible for providing exceptional customer service, operating cash registers, and processing transactions with accuracy and efficiency.You will also have the opportunity to...

  • Store Associate

    1 week ago

    New Orleans, Louisiana, United States Tommy Bahama Full time

    Tommy Bahama Career OpportunitiesWe are currently seeking a highly motivated and enthusiastic individual to join our team as a Store Associate - Sales and Service. This role involves working in a dynamic environment that is focused on delivering exceptional customer experiences.Job SummaryThis role involves selecting and helping locate or obtain merchandise...

  • Retail Sales Associate

    7 months ago

    New Orleans, United States Walking Tours Full time

    **Job Title: Retail Sales Associate** **Location:** 809 Royal St. New Orleans, LA Ghost City Tours **Position Type:** Part-Time Ghost City Tours is the premier company for ghostly tours, offering an engaging and immersive experience into the paranormal and historical mysteries of New Orleans. We pride ourselves on delivering exceptional guest experiences...

  • Retail Sales Associate

    3 months ago

    Orleans, United States Cumberland Farms Full time

    Cumberland Farms - 119 RT 6A [Sales Associate / Team Member] As a Retail Sales Associate at Cumberland Farms, you'll: Ensure that every customer receives outstanding service; Maintain outstanding standards, product knowledge and all other components of customer service; Interact with customers to provide information and assistance in response to inquiries...

  • Sales and Service Representative

    1 month ago

    New Orleans, Louisiana, United States Dufresne Spencer Group Full time

    Our VisionWe strive to deliver an exceptional shopping experience to our customers by providing a wide range of home furniture and exceptional customer service.Job Overview:This is an exciting opportunity to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for selling furniture and other products to...

  • Retail Sales and Marketing Associate

    2 weeks ago

    New Orleans, Louisiana, United States Nova Concepts Inc Full time

    About the RoleWe are seeking a highly motivated Retail Sales and Marketing Associate to join our team. As a key member of our sales team, you will be responsible for acquiring new customers, maintaining existing relationships, and driving sales growth.Responsibilities:Identify and pursue new business opportunitiesAnalyze customer needs and develop tailored...

  • Sales Team Member

    3 weeks ago

    New Orleans, Louisiana, United States Hard Rock Full time

    Hard Rock is a dynamic retail environment where you'll have the opportunity to work with a diverse range of guests. As a Sales Associate, your role will involve greeting guests and answering phone calls in a professional and courteous manner.You will be responsible for making proficient sales transactions using our point-of-sale system, determining guests'...