Customer Service Representative
4 weeks ago
Customer Service RepresentativeCustomer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail.Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; escalate as required.Facilitate a variety of customer experiences including, but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on-site navigation and transportation service information, parking, and facility access/restrictions.Promote and market products, projects, programs, and services; explore, determine, and strive to accommodate customer desires, needs, and requirements.Provide on-site and e-commerce ticketing and product sales, verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds.Communicate product and services improvement recommendations to accommodate changing business needs.Operate computers, point-of-sale, and other systems/equipment to expedite purchase/services, research information, record data, etc.Maintain manuals, documents, knowledge base articles, and records.May process a variety of financial transactions and assist with inventories.May supervise staff, including hiring and performance management.Minimum Education, Work Experience & Required Certifications:General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted.Required Certifications: None.Background Checks/Clearances:Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.Salary & Benefits:The salary range for this position, including all possible grades, is $34,800.00 - $50,500.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.EEO Is The Law:Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Customer Service Representative
3 weeks ago
State College, United States Penn State University Full timeCustomer Service RepresentativeAuxiliary and Business Services is seeking a Customer Service Representative to provide essential support for university transportation and parking services, serving as a key liaison for students, faculty, staff, and visitors. This role requires a strong understanding of university policies and procedures to effectively resolve...
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Customer Service Representative
2 days ago
State College, United States Penn State University Full timeAPPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply here, apply...
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Part-Time Customer Service Representative
2 weeks ago
State College, Pennsylvania, United States Planet Fitness - National Fitness Partners Full timePart- Time: Starting at $11 per hour.Schedule:Monday: 5PM-11PMWednesday: 5PM-11PMFriday: 11AM-3PMPlanet Fitness Location: 118 S Fraser Street, State College, PA, 16801Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don't just work in fitness— we TRANSFORM LIVES...
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Part Time
3 weeks ago
State College, United States Penn State University Full timeCustomer Service RepresentativeCustomer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot...
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Part Time
4 weeks ago
State College, United States Pennsylvania Staffing Full timeJob PostingCustomer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide...
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Customer Service Representative
4 weeks ago
State College, United States Pennsylvania Staffing Full timeCustomer Service Representative Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot...
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Customer Experience Representative
4 weeks ago
State College, United States Enterprise Mobility Inc Full timeOverview Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the State College Regional Airport ! This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture....
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Customer Service Representative
2 weeks ago
State College, United States Penn State University Full timeAPPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply here, apply...
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Customer Service Representative
4 weeks ago
College Park, United States Crunch Fitness College Park Full timeClub Role - Customer Service Representative (CSR) Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team! Job Summary The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive...
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Customer Service Representative
4 weeks ago
College Park, United States Crunch Fitness College Park Full timeClub Role - Customer Service Representative (CSR) Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team! Job Summary The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive...
