Technical Support Specialist Level 1,2& 3

4 weeks ago

Vestavia Hills, United States 4P Consulting Inc Full time

Technical Support Specialist (Energy Management Systems) Location: Birmingham, Alabama Position Summary This position is part of a contracted 24x7x365 staff responsible for frontline computer systems and application diagnostics and support. It also serves as the primary communications channel between the customer, support personnel, and management. Education & Experience Requirements Formal education in Computer Science or a related IT field, or equivalent experience is required. Knowledge, Skills & Abilities Excellent interpersonal skills with the ability to communicate effectively in both oral and written formats. Strong ability to work in a team-oriented and sometimes high-pressure environment with professionals such as coordinators, transmission control center personnel, and management. Exceptional customer service skills. Ability to meet compliance requirements for Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulations. Strong multitasking and prioritization skills based on criticality and operational impact on the Bulk Power system. Proficiency in following and applying Change Management processes and knowledge-based procedures. Preferred Knowledge: Windows-based operating systems. AIX or other UNIX-based operating systems. Distributed computer networks (a plus). Ability to build and maintain strong relationships with key customers. Willingness to work nights, weekends, and holidays as part of a rotating shift. Strong critical thinking and problem-solving abilities. Job Responsibilities Monitor the primary SCADA and ancillary systems daily for health and availability. Provide front-line problem resolution and coordinate repairs with EMS Department personnel or other company personnel. Notify key customers to coordinate system outages and events affecting critical systems. Provide feedback to the Team Lead and Supervisor on process improvements and customer experience. Track and document cases thoroughly until resolution with the assistance of EMS Department personnel. Adhere to all electronic and physical access policies. Support and monitor Business Continuity and Disaster Recovery systems on a daily basis. Other Requirements Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct. Adherence to Separation Protocol is required. Must pass all requirements for the Southern Company Insider Threat Program. Enhanced screening (including background check, drug screening, and psychological assessment) is required. May be sequestered locally to the control center as part of essential personnel requirements during severe weather conditions. Shift Work: Operating shifts are 8 or 12 hours long, rotating between day and night shifts.

  • Technical Support Specialist 1 4P/428

    3 weeks ago

    Vestavia Hills, United States 4P Consulting Inc Full time

    Technical Support Specialist (24x7 Operations)Location: Birmingham, AL Client: Southern Company Contract: 3 Year Summary of Position Duties This position is part of a contracted 24x7x365 support team responsible for frontline computer systems and application diagnostics and monitoring. The role serves as the primary communications channel between customers,...

  • Technical Support Specialist 1 4P/428

    5 days ago

    Vestavia Hills, AL, United States 4P Consulting Inc Full time

    Technical Support Specialist (24x7 Operations)Location: Birmingham, AL Client: Southern Company Contract: 3 Year Summary of Position Duties This position is part of a contracted 24x7x365 support team responsible for frontline computer systems and application diagnostics and monitoring. The role serves as the primary communications channel between customers,...

  • Technical Support Specialist 1 4P/428

    7 days ago

    Vestavia Hills, AL, United States 4P Consulting Inc Full time

    Technical Support Specialist (24x7 Operations)Location: Birmingham, AL Client: Southern Company Contract: 3 Year Summary of Position Duties This position is part of a contracted 24x7x365 support team responsible for frontline computer systems and application diagnostics and monitoring. The role serves as the primary communications channel between customers,...

  • Technical Support Specialist 1 4P/428

    3 days ago

    Vestavia Hills, AL, United States 4P Consulting Inc Full time

    Technical Support Specialist (24x7 Operations)Location: Birmingham, AL Client: Southern Company Contract: 3 Year Summary of Position Duties This position is part of a contracted 24x7x365 support team responsible for frontline computer systems and application diagnostics and monitoring. The role serves as the primary communications channel between customers,...

  • Technical Support Specialist 1(Energy Management Systems)

    3 weeks ago

    Vestavia Hills, United States 4P Consulting Inc Full time

    Job Title :: Technical Support Specialist 3 (Energy Management Systems)Location: Birmingham, Alabama (onsite)Contract :: 36 MonthsSummary of Position Duties This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the...

  • Technical Support Specialist

    2 weeks ago

    Vestavia Hills, United States 4P Consulting Inc Full time

    Position Overview This role is part of a 24/7/365 team that provides critical support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers, support staff, and management. The team ensures smooth operations and rapid resolution of technical issues, especially in high-pressure...

  • Desktop Support Specialist

    1 week ago

    Beverly Hills, United States AVID Technical Resources Full time

    AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract.Required SkillsExcellent written and oral communication skillsAbility to troubleshoot and support user issuesAt least 3 years of Tier II support...

  • Desktop Support Specialist

    1 week ago

    Beverly Hills, United States AVID Technical Resources Full time

    AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required SkillsExcellent written and oral communication skillsAbility to troubleshoot and support user issuesAt least 3 years of Tier II support...

  • Desktop Support Specialist

    1 week ago

    Beverly Hills, United States AVID Technical Resources Full time

    AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required SkillsExcellent written and oral communication skillsAbility to troubleshoot and support user issuesAt least 3 years of Tier II support...

  • Technical Support Specialist

    2 weeks ago

    Parsippany-Troy Hills, United States canfield scientific Full time

    We are looking for a Technical Support Specialist who has experience in an end-user support environment working in a technical capacity and has robust project management skills with the ability to follow it through from start to completion. The right individual performs productively in a fast-paced work environment, works well independently, and possesses...